What You'll Do:
- Triage issues related to network security device monitoring
- Timely response and handling of lower tier support issues through resolution and escalating as required
- Troubleshoot and replicate customer issues with the CIS network monitoring services, cloud-based applications/services, and cybersecurity products including within customer environments and systems
- Act as a liaison between a third-party vendor and the customer to troubleshoot technical problems, coordinate device maintenance and outages, as well as perform general support activities
- Assist with the configuration, inventory tracking, and shipping of Albert hardware sensors
- Effectively transition action items to and from Security Operations Center (SOC) Analysts and other teams to support off-hours, product related work
- On-call availability to respond to critical support incidents
- Provide positive customer support experience for internal stakeholders and members
- Assist internal teams in replicating issues, testing fixes and workarounds, and assist with quality assurance (QA) of newly developed and enhanced products
- Other tasks and responsibilities as assigned
What You'll Need:
- Bachelor’s Degree in Computer Science or related field*
- 4+ years’ experience as a Security or Network Administrator, or equivalent knowledge
- Working knowledge of various security methodologies, processes, and technical security solutions (firewalls and intrusion detection systems)
- Strong knowledge and experience with TCP/IP protocols, network analysis and network/security applications
- Strong experience with Linux and Windows command line
- Strong experience troubleshooting applications in Windows, Mac, and Linux environments
- Strong attention to detail
- Excellent customer service skills
- Must be authorized to work in the United States
It's a Plus if You Have:
- Good working knowledge of Unix Operating Systems
- Experience with common scripting and programming languages such as Perl, Python, Ansible, and Bash
- Knowledge of IDS technologies (i.e. Suricata)
- Knowledge of Agile methodologies
*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.
At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.
Compensation Range:
USD$34.47 - $56.88Skills Required
- Bachelor’s degree in Computer Science or a related field, or equivalent qualifying experience or education substitution
- 4+ years of experience as a Security Administrator, Network Administrator, or equivalent knowledge
- Working knowledge of security methodologies, processes, firewalls, and intrusion detection systems
- Strong knowledge and experience with TCP/IP protocols, network analysis, and network security applications
- Strong experience with Linux and Windows command line
- Strong experience troubleshooting applications in Windows, Mac, and Linux environments
- Strong attention to detail
- Excellent customer service skills
- Authorization to work in the United States
- Good working knowledge of Unix operating systems
- Experience with Perl, Python, Ansible, or Bash
- Knowledge of IDS technologies such as Suricata
- Knowledge of Agile methodologies
What We Do
The Center for Internet Security, Inc. (CIS®) makes the connected world a safer place for people, businesses, and governments through our core competencies of collaboration and innovation. We are a community-driven nonprofit, responsible for the CIS Controls® and CIS Benchmarks™, globally recognized best practices for securing IT systems and data. We lead a global community of IT professionals to continuously evolve these standards and provide products and services to proactively safeguard against emerging threats. Our CIS Hardened Images® provide secure, on-demand, scalable computing environments in the cloud. CIS is home to the Multi-State Information Sharing and Analysis Center® (MS-ISAC®), the trusted resource for cyber threat prevention, protection, response, and recovery for U.S. State, Local, Tribal, and Territorial government entities, and the Elections Infrastructure Information Sharing and Analysis Center® (EI-ISAC®), which supports the rapidly changing cybersecurity needs of U.S. elections offices.
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