The Role
Support intelligence mission operations by triaging and processing incoming requests, generating and routing actions, documenting and tracking closures, summarizing key points for government decision makers, coordinating stakeholders, preparing meeting artifacts, reporting metrics, training staff, and improving processes and data/storage documentation.
Summary Generated by Built In
Jovian Concepts, LLC is looking to hire an Operations Support Specialist Level 3 for a great opportunity in the Annapolis Junction, MD area.
A current and active TS/SCI Clearance with a MD Polygraph is required to be considered.
Relevant experience must be performing compliance, legal, auditing, or related work, and also include working in an area directly related to Customer missions (e.g., collection, intelligence, cybersecurity).
The ideal candidate will be responsible for the following:
Monitors and triages incoming work items, analyzes and compiles information to create new actions, routes actions to appropriate stakeholders, documents and tracks actions to completion, analyzes and summarizes key points relevant to government decision makers, organizes and relays government responses.
The Level 3 Operations Support Specialist shall possess the following capabilities:
- Perform quality control on incoming requests, monitor, and process requests to closure.
- Perform quality control on incoming work items.
- Generate new actions based on incoming requests.
- Communicate and coordinate actions with stakeholders.
- Draft, format, and facilitate coordination of SPFs.
- Analyze and summarize key points relevant to government decision makers.
- Prepare meeting agendas, record decisions, and track follow-on actions to closure.
- Collect and compile information to report statuses and metrics.
- Train new team members.
- Assists in designing and creating web pages, data storage mechanisms and, documenting new and existing procedures.
- Assists in the implementation of operating methods to improve processing, distribution of information, and process controls.
Requirements
- A current and active TS/SCI Clearance with a MD Polygraph is required to be considered.
- Requires six (6) years of relevant experience and an Associate's degree, or five (5) years of relevant experience and a Bachelor's degree, or three (3) years of relevant experience and a Master's Degree. Two (2) additional years of relevant experience may be substituted for an Associate's degree for a total of eight (8) years.
- Degree in Law, Business, Accounting, or a related field (e.g., Finance, Economics, Management and Information Technology).
In a recent employee survey, Jovian Concepts earned a 92% Overall Workplace Experience Score and 100% of employees agreed that they would highly recommend working at Jovian Concepts to others.
Skills Required
- Current and active TS/SCI clearance with MD Polygraph
- Relevant experience performing compliance, legal, auditing, or related work and working directly on customer missions (collection, intelligence, cybersecurity)
- Six years relevant experience with an Associate's degree, or five years with a Bachelor's, or three years with a Master's (two additional years may substitute for Associate)
- Degree in Law, Business, Accounting, Finance, Economics, Management, Information Technology, or related field
- Ability to perform quality control on incoming requests, generate new actions, route and track to closure, and improve process controls
- Ability to analyze and summarize information for government decision makers and prepare meeting agendas, decisions, and follow-on action tracking
- Experience communicating and coordinating actions with stakeholders and training new team members
- Experience assisting in designing and creating web pages and data storage mechanisms and documenting procedures
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The Company
What We Do
Jovian Concepts, LLC is a mission-focused government services and defense contractor providing on-site technical support to federal, academic, commercial, and intelligence customers. Its capabilities include software development, systems engineering, mission operations, technical support, program management, legal and privacy compliance, training, testing, and deployment. The company supplies subject-matter experts and practical technology solutions for demanding defense, cybersecurity, intelligence, and Big Data missions.
