POSITION SUMMARY
The Operations Support Representative at WEL Companies is responsible for executing and maintaining daily transportation operations across planning, driver support, and customer service. This role serves as a central point of coordination between drivers, dispatch, and customers to ensure freight is planned, executed, and delivered on time. This position is accountable for real-time issue resolution, proactive communication, and maintaining service performance standards. Success in this role requires strong decision-making, urgency, and the ability to manage multiple operational priorities simultaneously.
ESSENTIAL FUNCTIONS
- Plan and assign freight to drivers in alignment with service requirements, driver availability, and operational efficiency
- Provide clear direction and support to drivers to ensure safe, compliant, and on-time execution
- Monitor and track shipments and driver performance, including on-time service, ETA/PTA accuracy, and utilization
- Communicate proactively with drivers, dispatch, and internal teams to address delays, service risks, and operational disruptions
- Identify and resolve issues in real time, including service failures, breakdowns, and scheduling conflicts, to minimize impact to customers
- Serve as the primary after-hours point of contact for customer inquiries, ensuring timely and accurate communication and issue resolution
- Analyze operational data and reports to support service performance, fuel efficiency, and compliance with food safety standards
- Collaborate with dispatch and planning teams to adjust schedules, recover service, and maintain customer commitments
- Support overall operational readiness by ensuring next-day planning gaps, driver availability, and service risks are addressed prior to shift end
- Perform additional duties as assigned to support operational needs
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
QualificationsSKILLS & ABILITIES
Education:
- High School Diploma or equivalent; required
- Associate degree (Logistics, Business Management, or relatable field); preferred
Experience:
- 3 plus years of experience in the transportation industry.
- AS400 experience; a plus
Computer Skills:
- Knowledge of Microsoft Office software products and Windows.
- Ability to learn and use proprietary software.
- Advanced keyboarding skills.
Essential Skills:
- Excellent oral and verbal communication skills.
- Experience working in a team environment.
- Strong attention to detail.
PHYSICAL DEMANDS
N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs./day)
Physical Demands
Lift/Carry
Push/Pull
Stand
F
10 lbs. or less
F
12 lbs. or less
F
Walk
F
11-20 lbs.
O
13-25 lbs.
O
Sit
C
21-50 lbs.
O
26-40 lbs.
O
Manually Manipulate
C
51-100 lbs.
N
41-100 lbs.
N
Reach Outward
F
Over 100 lbs.
N
Reach Above Shoulder
F
Climb
N
Crawl
N
Squat or Kneel
O
Bend
O
Other Physical Requirements
•
Vision (Near, Distance, Color, Peripheral, Depth)
•
Sense of Sound - normal
WORK ENVIRONMENT
An office environment in a controlled atmosphere building
WEL Companies has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
WEL Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Skills Required
- High school diploma or equivalent
- Three or more years of experience in the transportation industry
- Knowledge of Microsoft Office software and Windows
- Ability to learn and use proprietary software
- Advanced keyboarding skills
- Excellent oral and verbal communication skills
- Experience working in a team environment
- Strong attention to detail
- Associate degree in Logistics, Business Management, or a related field
- AS400 experience
What We Do
WEL Companies, Inc. is a family-owned refrigerated trucking company founded in 1975. It provides nationwide transportation services for major food, beverage, and dairy companies. From an initial two-truck operation, the business has grown to more than 400 trucks and 700 trailers, supported by driver training, fleet safety programs, and logistics capabilities. Its operations also include warehouse workers, technicians, drivers, and administrative staff.
