Operations Support Generalist

Position Title: Operations Support Generalist

Department: Operations

Employee Type: Full Time, Regular

Location: San Diego, CA - Hybrid Work Structure 

Salary: $25.00 per hour

Description

The Operations Support Generalist provides cross-functional operational and administrative support to the Procurement, Human Resources, and Localization teams. This role ensures smooth day-to-day operations by coordinating processes, maintaining accurate records, and supporting stakeholders. The ideal candidate is highly organized, detail-oriented, and comfortable working across multiple functions. The ideal candidate will possess proficiency in the core applications used for productivity, collaboration, and industry-specific workflows.

The Operations Support Generalist is responsible for supporting purchasing and renewal activities across software, hardware, and service contracts for both technology and a broader range of direct and indirect spend categories. This role ensures efficient execution of procure-to-pay processes, primarily through internal tracking and administrative support, freeing up the Procurement Manager to focus on strategic initiatives. By proactively collaborating with all internal stakeholders at an early stage of the procurement process, the Operations Support Generalist plays a vital role in enabling efficient processes and supporting our diverse business needs. Secondary responsibilities include supporting HR and localization teams.

Key Responsibilities 

Procurement & Tracking

• Process purchase requisitions for a wide range of goods and services across direct/indirect spend categories. 
• Coordinate the full procure-to-pay process, including converting requisitions to purchase orders, diligently tracking approvals within Jira Service Desk, and ensuring timely vendor payments. 
• Track and manage contract renewals across all categories, ensuring adherence to contract terms and maintaining accurate records.

Reporting & Analysis

• Maintain accurate procurement records within Jira Service Desk, supporting category spend analysis, budget tracking, and forecasting. 
• Assist with the creation of spend reports and procurement activity dashboards. 

Stakeholder Support & Compliance

• Collaborate with Game Studios, Finance, and Legal teams to align procurement activities with organizational needs. 
• Ensure compliance with Daybreak procurement policies and IT governance standards. 

Manager Support

• Assist the Procurement Manager with data gathering for reports, data analysis, and strategic initiatives. 
• Provide administrative support for HR processes.

Record Keeping

• Update and maintain accurate employee files and HR databases.

Employee Engagement

• Planning and coordination of employee engagement activities/events.

Localization Support

• Support of localization activities and coordination of vendor teams

Qualifications 

• Bachelor’s degree in Business, Supply Chain, or related field (preferred) (or equivalent experience)
• Minimum 2 years of experience in procurement/purchasing, human resources operations, ideally within the technology or gaming industry. 
• Familiarity with Jira Service Desk and Microsoft Office Suite (Excel skills preferred). 

Competencies 

• Detail-oriented and process-driven with a proactive approach. 
• Strong communication and coordination skills. 
• Ability to manage multiple transactional tasks simultaneously and prioritize effectively. 
• Ability to pivot quickly when priorities shift, demonstrating both adaptability and agility.
• Strong integrity and discretion, often handling sensitive data or HR-related operational tasks that require confidentiality.
• Excellent and effective problem solving and time management skills.
• Creative, self-driven with a strong work ethic.
• Proficient and comfortable working through minor to moderate technical processes.
• Strong organizational and time management skills.
• High attention to detail and accuracy

 ABOUT OUR COMPANY

Daybreak Game Company LLC is a recognized worldwide leader in massively multiplayer online games. Best known for blockbuster hits and franchises such as DC Universe™ Online, PlanetSide®, EverQuest®, and Dungeons and Dragons Online®, Daybreak creates, develops, and provides compelling online entertainment for millions of gamers worldwide. We are the game publisher for Darkpaw Games, Rogue Planet Games, Dimensional Ink Games, and Standing Stone Games. To top it off, we are making games in three of the coolest cities in the United States: San Diego, Austin, and Boston. We make games that bring people together and build lasting communities and are totally devoted to delivering the ultimate gaming experience! Find out more about our company at www.daybreakgames.com.               

Be Aware of Fraudulent Recruiting Activities
Daybreak Game Company will never ask applicants for social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Daybreak Game Company’s People & Culture team at [email protected] if you encounter a recruiter or see a job opportunity that seems suspicious.

**Daybreak Game Company, LLC. is an Equal Opportunity Employer, committed to Diversity in the workplace.**