Location: Bucharest
Reports into: Senior Product Operations Lead
Are you looking for a career move that is more than tickets and dashboards? Do you want to learn about networking, the Internet and globally distributed services? Do you want to help make the Internet a safer place and ensure that our customers get the best service quality possible?
We’re looking for Operations Support Engineers and Leads to help us run our services 24 hours a day, acting as the first line of defense/response for our diverse and ever expanding portfolio of production services. We’re a follow-the-sun operations center (no night shifts!) and we’re charged with bringing ExpressVPN customers the best possible user experience. We have unique problems, interesting technologies, and good tooling to help you maintain the level of service our customers expect. If that sounds awesome, check us out and apply.
What you’ll do
As an Operations Support Engineer in our Operations Services team, you will be responsible for:
- Monitoring server and service performance, metrics, and SLAs and taking action to correct issues using our internal tools and techniques
- Analyzing our processes and continuously improving and updating them
- Finding repeatable tasks, and proposing or creating automation so we can concentrate on higher value work
- Analyzing incoming incidents from third-party providers, internal alerts/systems, and other sources, triaging, fixing, or escalating as necessary
- Performing root-cause analysis on reported issues and incidents and utilizing our internal tooling to resolve them when possible
- Analyzing our metrics to look for anomalies and leading indicators of issues before they become an incident or outage and driving those early issues to resolution
What you’ll bring
- A technical background in the following areas:
- IT Systems Administration
- Linux Administration/Operations
- Network Operations Center or similar ops centers
- Entry to intermediate-level knowledge:
- Technical Troubleshooting
- Linux operations or similar technical foundation
- Triage, ticketing, and incident response
- Operating/Using a monitoring solution
- Data manipulation and basic data analysis
- Troubleshooting/analytical mindset
- Be a fast learner, many of our technologies and services are unique but built on solid technical foundations
- Be able to prioritize tasks/tickets appropriately
- Ability to document processes clearly and to follow procedures
- Ability to work under pressure during events such as large outages or incidents
- Good verbal communications in English
- Good writing/documentation skills in English
How we’ll support you
We believe in fostering an environment that empowers decision-making at all levels. Our culture is rooted in the inverted pyramid approach, where the engineers, who have a deep understanding of the product and the customers, are the ones who have the knowledge and the authority to make impactful decisions.
- We prioritize treating every team member with respect and promote open and constructive feedback, ensuring a culture of trust and transparency
- We encourage learning through experimentation and provide a safe space for everyone to learn from their experiences
- Our managers are dedicated to facilitating career growth and creating an environment that attracts and supports talented engineers
ExpressVPN, a Kape Technologies company, is an equal-opportunity employer. We promote equal recruitment and employment opportunities and do not discriminate based on gender identity and/or expression, age, race, color, disability, culture, religion or belief, family and/or marital status, sexual orientation, or other characteristics protected by applicable law. We celebrate a diverse and inclusive work environment in which applicants and employees are treated with respect and dignity and excel based on personal merit, qualifications, experience, and performance.
Health and happiness go hand in hand, and we make every effort to support our team members in all facets of their lives—both inside and outside the office. Learn more about our employee benefits by visiting our careers page.
Before you apply
- At the moment, we do not sponsor visas in the EU. For Hong Kong, we require at least two years of working experience and a university degree in a related field. For Singapore and the UK, we can only sponsor visas for mid-career or above.
- Please upload your resume as a PDF and do not include any salary or compensation information in it.
ExpressVPN is one of the world’s leading providers of online privacy and security services for consumers. Started in 2009, we’ve grown to have millions of active paying customers, a team of more than 700 people worldwide, and a brand recognized by hundreds of millions of people in 18 languages and more than a hundred countries. We see huge growth in our industry, and are gaining market share through strong execution.
Please note that all offers are subject to reference checks from one or more of your former managers/colleagues. For your current manager, we understand that every company has distinct HR practices, and will only speak with them at a mutually agreed-upon time that works for you.
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What We Do
The leading VPN company. Building a safer, better digital world.
