The Role
Supervises clinic operations and support teams across registration, patient experience, medical records, case management, enrollment, financial services, and related functions. Oversees workflows, clinic flow, documentation accuracy, compliance, quality improvement, staff performance, policies, projects, reporting, and stakeholder communication. Supports patients in understanding available services and assists leadership with operational planning and follow-through.
Summary Generated by Built In
One full-time position | 40 hrs/week | Monday - Friday, 8:00 am - 5:00 pm | Main Livestock Exchange Campus (LSX, 30th & L)
Job DutiesThe Operations Supervisor organizes and controls the day-to-day activities to ensure the effective, efficient, and secure operation of systems and workflows. Under the direction of the ADOO, the Operations Supervisor is responsible for the operational supervision and ongoing support of service delivery in a fast-paced environment. Responsibilities include direct supervision of an operations team, including, but not limited to, Patient Registration, Patient Experience Phones, Medical Records, Patient Support, Case Management, Satellite Operations, Enrollment and Financial Services, and Support Services. The Operations Supervisor manages multiple projects and initiatives, ensuring that planning, data collection, deliverables, and reporting to both internal and external stakeholders are completed in a timely manner and according to established goals and requirements.- Assists the ADOO in the development, communication, implementation, and ongoing assessment of clinic operations policies and procedures.
- Attends Operations Staff Meetings, assists in setting the agenda, meeting minutes/documentation, and works directly with the ADOO in ensuring action items are addressed and followed through.
- Assists patients in understanding OneWorld’s services and the services of other agencies.
- Ensures that staff keep accurate records in both patient charts and databases.
- Provides direct supervision to support clinic compliance, quality, and performance improvement goals. Identifies workflow and operational problems and makes recommendations.
- Manages clinic flow for smooth patient flow throughout the health center.
Qualifications
- High School Diploma or equivalent required.
- Bachelor’s degree preferred in Healthcare Administration, Human Services, or related field preferred.
- Bilingual in English and Spanish, required.
- Experience directing employees in a healthcare environment, preferred.
- Enrollment and Financial Services experience, including experience with: Medicaid, sliding fee scales, Marketplace insurance, or patient billing, preferred.
- Excellent verbal and written communication skills.
- Demonstrated ability to:
- Analyze and solve problems.
- Prioritize and organize.
- Exhibit a high level of integrity, enthusiasm, interest, and desire to do the best possible job.
- Maintain basic operational knowledge about office machinery and software.
Skills Required
- High school diploma or equivalent
- Bilingual English and Spanish proficiency
- Bachelor's degree in Healthcare Administration, Human Services, or a related field
- Experience directing employees in a healthcare environment
- Enrollment and Financial Services experience, including Medicaid, sliding fee scales, Marketplace insurance, or patient billing
- Excellent verbal and written communication skills
- Ability to analyze and solve problems
- Ability to prioritize and organize
- Basic operational knowledge of office machinery and software
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The Company
What We Do
OneWorld Community Health Centers, Inc. is a non-profit organization focused on providing comprehensive health care services, including medical, dental, and behavioral health, to the community.
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