DHL eCommerce UK is part of Evri Group, operating a dedicated premium parcel delivery network for businesses and consumers across the UK. With 55 depots and a dedicated van fleet, we connect retailers and businesses with their customers, specialising in deliveries that need extra care, security and flexibility.
Our services include next-day delivery six days a week, with 48-hour delivery to Northern Ireland and the Highlands, timed delivery options, and secure handling of fragile and high-value parcels, supported by PIN and ID verification.
For business customers, we offer consolidated deliveries from multiple suppliers in one daily visit, consistent drivers who understand their sites, business-hours delivery and store-to-store services. Dedicated account management, specialist customer support and straightforward integrations help businesses of all sizes grow with us.
We’re investing in our infrastructure, technology and people to strengthen our network and improve the customer experience. Joining now means helping shape the next stage of an established premium delivery business, backed by the investment and capabilities of Evri Group. We welcome people who care about delivering excellent service and want to play a part in what comes next.
Location: Medway
Contract: Permanent | 45 Hours per Week
Shift Pattern: Tuesday to Saturday, 05:00 - 14:30
Join one of the UK's leading parcel delivery operations and take the next step in your leadership career. We're looking for a driven, hands-on Operations Supervisor to help keep our fast-paced warehouse operation running safely, efficiently and successfully.
This is an excellent opportunity for someone who thrives on leading people, driving performance and making a real impact every day. If you're motivated by achieving results, developing teams and delivering operational excellence, we want to hear from you.
What You'll Be DoingAs an Operations Supervisor, you'll play a key role in supporting the day-to-day running of the warehouse, ensuring operational targets are met and resources are utilised effectively.
Key responsibilities include:
- Leading and overseeing daily warehouse and Holdbay operations.
- Managing bulk and return deliveries in partnership with Collection & Delivery and LGV teams.
- Supporting bulk collection planning to ensure customers receive a seamless service.
- Maintaining compliance with transport and operational regulations.
- Allocating resources effectively to maximise productivity and performance.
- Monitoring operational KPIs and taking action to drive continuous improvement.
- Coaching and supporting colleagues to achieve their full potential.
- Contributing to a safe, positive and high-performing working environment.
We're seeking an organised, proactive leader who can motivate teams and deliver results in a busy operational environment.
You'll bring:
- A minimum of one year's experience in a supervisory role, or experience acting in a supervisory capacity.
- Knowledge of workforce planning and resource management.
- Strong communication and decision-making skills.
- Good IT literacy and the ability to work accurately under pressure.
- Excellent attention to detail and a commitment to safe working practices.
- The ability to adapt to changing priorities and inspire others to perform at their best.
We believe great people are the foundation of a great operation. That's why we invest in our teams and provide opportunities to grow and succeed.
You'll benefit from:
- At least 28 days' holiday, including Bank Holidays.
- Excellent opportunities for career development and progression.
- Flexible benefits including shopping discounts, insurance and healthcare options.
- Ongoing training and development.
- The chance to make a genuine impact within a vital and fast-moving operation.
Apply today and become our next Operations Supervisor.
Everyone Belongs at Evri Group
We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.As a Disability Confident Committed Employer, a Silver-accredited Inclusive Employer, and through our partnership with Scope, we're working to make our workplace and recruitment process more accessible for everyone.We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so. Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.At Evri Group, we're building an environment where everyone can be themselves and thrive.
Skills Required
- At least one year of supervisory experience or experience acting in a supervisory capacity
- Knowledge of workforce planning and resource management
- Strong communication and decision-making skills
- Good IT literacy and ability to work accurately under pressure
- Excellent attention to detail and commitment to safe working practices
- Ability to adapt to changing priorities and inspire others
What We Do
Evri is a UK parcel delivery and courier company serving consumers and retailers. It provides affordable parcel sending, tracking, collection and returns through a nationwide network of couriers, ParcelShops, lockers, hubs and depots. The company delivers more than 800 million packages annually to over 220 countries and territories, while expanding into international, fulfilment, out-of-home and returns services for customers and retailers.
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