Join our team - HIRING FOR ALL SHIFTS
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs.
SUMMARY
Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.
Candidate must have E-Commerce Experience
RESPONSIBILITIES
- Schedule the labor requirements for the shift to ensure production goals are met within the budgeted cost structure.
- Complete shift briefings to ensure the effective communication of relevant information to all employees.
- Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
- Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
- Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
- Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
- On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
- Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
- Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
- Maintain a clean and safe work environment.
- Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
- Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.
- Assumes additional related responsibilities as required.
EXPERIENCE
- Five (5) years Distribution experience (3PL experience would be an asset)
- At least two (2) years supervisory experience, preferably in a 3PL Operations role
- Computer literacy in MS software.
- Proficiency with Warehouse Management Systems (WMS)
- Exemplary attendance and punctuality
REQUIREMENTS
- Strong working knowledge of warehouse operations and leadership
- Time management skills and the ability to delegate
- Excellent leadership and organizational skills
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and data entry software
- Excellent analytical and problem-solving skills – solution oriented
- Adequate knowledge of warehouse data systems
- Outstanding customer service skills and leadership
- Able to conduct effective dock meetings with all warehouse personal & motivate staff
- Ability to train employees on new procedures
- Providing feedback on group and individual performance to management according to standard operating procedures
- Ability to provide constructive criticism
- Ability and desire to learn new methods and systems
- Participating in the hiring, evaluating, training, restructuring, and occasional termination of team members
COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
WHY JOIN US?
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings 401k Program with company match
- Company team wear allowance
- Company sponsored social events
- Community volunteering
We are hiring for all shifts
Skills Required
- Five years of distribution experience
- At least two years of supervisory experience, preferably in a 3PL operations role
- E-commerce experience
- Computer literacy with Microsoft software
- Proficiency with warehouse management systems
- Strong knowledge of warehouse operations and leadership
- Time management and delegation skills
- Leadership, organizational, communication, and interpersonal skills
- Proficiency in Microsoft Office and data entry software
- Analytical and problem-solving skills
- Knowledge of warehouse data systems
- Customer service and leadership skills
- Ability to conduct dock meetings and motivate staff
- Ability to train employees on new procedures
- Ability to provide performance feedback and constructive criticism
- Exemplary attendance and punctuality
- Ability to participate in hiring, evaluation, training, restructuring, and occasional termination of team members
What We Do
Metro Supply Chain is a third-party logistics (3PL) provider that designs, builds, and operates end-to-end supply chain solutions for businesses across North America, the UK and Europe. Its services include warehousing, inventory management, order fulfillment, transportation, last-mile delivery and supply chain consulting. In the United States, it provides fulfillment for direct-to-consumer and business-to-business brands, including pick-and-pack, reverse logistics, wholesale distribution and cross-border logistics.
