Job Overview: The Operations Supervisor will be responsible for implementing and administering Loomis policies and procedures, monitoring and controlling daily operations, and assisting with the long-term operation of armored car routes and the cash vault. The Operations Supervisor will work alongside Management to develop, maintain, and supervise a professional, employee-centered culture, a safe and secure operation, high service delivery, and cost-effective, productive operations. This includes operational responsibility for all route operations (armored and ATM), and for vault and facility security operations, as directed by the Operations Manager/Branch Manager.
Key Responsibilities:
- Complete and maintain scheduling/routing on a daily basis.
- Oversight and coordination of armored and ATM routes, dispatch, first-line ATM maintenance, vault, and terminal operations.
- Maintaining effectiveness and efficiency of route, terminal, and vault operations.
- Safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures
- Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures, including terminal opening and closing.
- Investigating accidents and processing required paperwork.
- Developing and maintaining customer service capabilities among all operations staff.
- Responding to customer inquiries and/or complaints and solving logistical issues.
- Coordinating with sales, other Division branches and departments, Division and corporate staff, other carriers, and vendors in creating and implementing viable operational solutions to new customers.
- Controlling overtime hours. Monitoring employee vacation schedules.
- Maintaining the effectiveness and efficiency of operational functions.
- Communication with all employees to immediately resolve any outstanding issues and/or complaints.
- Completion of any and all additional responsibilities that are assigned by the Operations Manager and/or other Management Team Members on an “as needed” basis.
- Provide leadership that is dedicated to professionalism, continuous improvement, and exceeding challenging goals and objectives.
- Recruiting, interviewing, testing, selecting, training, and supervising operations personnel.
- Oversight and coordination of maintenance of vehicles, forklifts, and other equipment.
- Emergency response, including response to employee injuries, facility security incidents, vehicle incidents, and security investigations.
- Manipulation and maintenance of route and vault data to include manual paperwork and electronic data.
- All other duties as assigned by the Operations Manager/Branch Manager.
Primary Qualifications:
- Ability to obtain a valid firearms permit.
- Must have 3+ years’ experience in transportation and warehousing, transportation logistics, or a related field.
- Minimum 2+ years of proven professional supervisory and leadership experience.
- Experience in banking or retail cash and ATM operations preferred.
- Strong desire to succeed, advance your career, and work for a company-leading branch.
Individual Skills & Competencies:
- Strong leadership skills with the ability to manage and develop high-performing teams.
- Excellent verbal and written communication skills.
- Ability to teach, coach, and present to small and large groups.
- Excellent computer skills and a working knowledge of Microsoft Office programs.
Benefits:
Loomis offers one of the most comprehensive employee benefit packages in the industry, which includes:
- Vacation and Sick Time (PTO) as well as Paid Holidays
- Health & Dental Insurance
- Vision Insurance
- 401(k) Plan
- Basic Life Insurance Plan
- Voluntary Life Insurance Plan
- Flexible Spending and Health Savings Account
- Dependent Care Account
- Industry-leading Training and Development
Skills Required
- Ability to obtain a valid firearms permit
- At least 3 years of experience in transportation and warehousing, transportation logistics, or a related field
- At least 2 years of professional supervisory and leadership experience
- Experience in banking or retail cash and ATM operations
- Strong leadership skills and ability to manage and develop high-performing teams
- Excellent verbal and written communication skills
- Ability to teach, coach, and present to small and large groups
- Excellent computer skills and working knowledge of Microsoft Office programs
What We Do
Loomis US is an integrated cash distribution network serving financial institutions and commercial and retail businesses nationwide. It provides cash-handling products and services including secure transport and distribution, handling, storage, and recycling of cash and other valuables. Its operations combine nearly 200 US locations with more than 9,000 employees and 3,000+ vehicles, while it functions as the US division of Loomis AB.
