Operations Supervisor
Seminole, OK
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ensure teller and CSR area adheres to internal controls, internally developed audit, compliance and operations procedures.
Assist in the hiring and training of operational staff.
Maintain compliance in all job duties through daily, weekly, and monthly review of maintenance reports and surprise audits.
Identify and keep tellers informed of areas that provide potential risk or loss; such as counterfeit bills, forgeries, stolen checks, etc.
Oversee and supervise teller activities, including but not limited to: Monitoring teller’s outages, cash limits, cash orders, etc.
Monitor alarms, surveillance systems, and responding to emergencies.
Performing checkback of business accounts opened and initiating the daily wire request report daily.
Backup CSO when necessary, as well as train to be potential successor to the CSO.
Backup CSRs when necessary.
Review daily reports.
Perform other job related duties and special projects as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
REQUIREMENTS
High School degree or equivalent.
Two – three years of Teller experience.
Ability to acquire an understanding of BancFirst products and services, including deposit products.
Must become proficient in opening new accounts and servicing accounts.
Extraordinary customer service will be required at all times.
Proficient in Horizon, Horizon Teller, iDO.
Ability to motivate teller and CSR staff, coach sales and assist in acquiring goals set forth by management.
At all times must conduct themselves professionally as an example to others.
Able to perform in a highly sensitive environment, deal with confidential matters, and meet deadlines.
Must be able to communicate professionally verbally and in writing.
Work well under stress and deadlines while managing multiple tasks.
Critical thinking skills.
Excellent work ethic.
Must be flexible and able to work additional hours when crucial to the branch.
Attendance and punctuality is an essential function of the job.
PREFERRED SKILLS AND QUALIFICATIONS
Non-applicable
PHYSICAL REQUIREMENTS
Constant use of computer screens.
Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.
Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching.
Ability to sit and/or stand for long periods of time during the workday.
Long periods of typing and repetitive motion.
Ability to lift and/or move and carry 10 pounds.
LOCATION
BancFirst, Seminole
2701 N Hwy 99
Seminole, OK 74868
HOURS
Full Time
M-F
Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE - BancFirst is an Equal Opportunity employer.
Diversity…Our differences enhance business performance.
Skills Required
- High school diploma or equivalent
- Two to three years of teller experience
- Ability to learn BancFirst products, services, and deposit products
- Proficiency in opening and servicing accounts
- Exceptional customer service skills
- Proficiency in Horizon, Horizon Teller, and iDO
- Ability to motivate, coach, and supervise teller and CSR staff
- Professional verbal and written communication skills
- Ability to handle confidential matters and work under stress and deadlines
- Critical thinking skills and strong work ethic
- Flexibility to work additional hours when needed
- Regular attendance and punctuality
- Ability to use computers and perform repetitive keyboarding and screen-based work
- Ability to lift or carry up to 10 pounds
BancFirst Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BancFirst Corporation and has not been reviewed or approved by BancFirst Corporation.
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Healthcare Strength — Medical coverage is employer‑subsidized with broad coverage that includes some services at full coverage with preferred providers, supporting manageable out‑of‑pocket costs.
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Retirement Support — Employees have access to both a 401(k) with a company match and a broad‑based ESOP with discretionary company contributions, enhancing long‑term total compensation.
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Leave & Time Off Breadth — Company materials highlight generous paid time off and holidays, alongside resources such as an Employee Assistance Program and gym‑membership subsidies.
BancFirst Corporation Insights
What We Do
With assets of over $12 billion, BancFirst has grown to more than 100 locations in 60 Oklahoma communities. We are committed to investing in the future of our communities by offering personal and commercial products, trust, insurance, and investment services. For the 13th consecutive year, BancFirst is rated as one of the "Nation's Strongest and Safest Banks" by Bank Director magazine. For the 8th consecutive year, BancFirst is included on the KBW Bank Honor Roll. BancFirst is a publicly held company and is listed on the NASDAQ National Market System under the symbol BANF. Member FDIC • Equal Housing Lender
