Operations Supervisor - Columbus OH

Job Description
Job Summary:
Join us as an Operations Supervisor and play a pivotal role in leading the daily operations of our Closing team. This position offers the opportunity to drive efficiency in pipeline management and prioritization, ensuring loans progress smoothly to closing.
As an Operations Supervisor in our Closing team, you will coordinate daily operations, address escalations, and ensure adherence to quality standards. You will lead a team dedicated to delivering exceptional service and fostering collaboration, all while achieving productivity goals and supporting long-term strategy.
Job Responsibilities:

• Coordinate daily operations of the Closing team, focusing on pipeline management and prioritization.
• Address escalations and coordinate decisions to resolve customer and partner concerns.
• Monitor adherence to quality standards, cycle times, and productivity goals.
• Review daily production metrics and manage the pipeline to ensure effective loan progression.
• Interact with origination management teams to facilitate smooth operations.
• Ensure staff verifies loan documentation and updates systems accurately.
• Provide leadership through coaching and developing team members fostering long-term learning and development.
• Promote collaboration by prioritizing customer needs.
• Deliver results by setting goals and supporting long-term strategy.
• Communicate effectively to achieve clear understanding and desired outcomes.
• Maintain accountability by ensuring effective communication with partners and settlement agents.

Required Qualifications, Capabilities, and Skills:

• High School Diploma or equivalent
• Proven experience in managing a team within a mortgage or financial services environment.
• Strong leadership skills with the ability to coach and develop team members.
• Excellent communication skills and ability to handle complex inquiries.
• Ability to collaborate effectively with internal and external partners.
• Strong problem-solving skills and ability to address escalations efficiently.
• Proficiency in pipeline management and prioritization.
• Commitment to delivering results and achieving organizational goals.
• Experience in fostering collaboration and delivering exceptional service.
• Proactive problem-solving skills.

Preferred Qualifications, Capabilities, and Skills:

• Bachelor degree

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.