Operations Supervisor is responsible for supporting all aspects of the operation with the Rooms and Housekeeping Departments. Assists the Front Office Manager and Housekeeping Manager as well as the General Manager leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers with the goal to leave a positive impression of the property.
Physical Requirements: Standing, speaking, hearing, reading, writing, able to carry 30-75 lbs., walking, lifting, reaching overhead, pushing, pulling, bending and able to climb ladders. Hearing and visual ability to observe and detect signs of emergency situations.
Duties to include, but not limited to:
- Ensures that all brand standards are being maintained in each area of the property.
- Ensures team members meet or exceed all brand requirements.
- Has the ability to oversee the operation of rooms and housekeeping departments.
- Ensures a viable key control program is in place.
- Provides a safe working environment in compliance with OSHA/MSDS.
- Reviews financial statements and has the ability to complete DSR and interface with BBL Hospitality leaders regarding property operations
- Is knowledgeable with all corporate accounting procedures.
- Stays readily available/approachable for all employees.
- Extends professionalism and courtesy to employees at all times.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Sets clear performance expectations with the General Manager and Department heads.
- Assists team supervisors with constructive coaching and counseling.
- Extends professionalism and courtesy to guests at all times
- Motivates and encourages staff to solve guest and employee related concerns.
- Provides excellent customer service by being readily available/approachable for all guests.
- Takes proactive approaches when dealing with guest concerns.
- Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
- Ensures orientations for new team members are thorough and completed in a timely fashion.
- Takes proactive approaches when dealing with employee concerns.
- Performs other duties as assigned and needed
A 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is preferred and or 4 years’ experience in the guest services, front desk, housekeeping, or related professional area..
Skills Required
- 4 years' experience in guest services, front desk, housekeeping, or related area.
- Associate (2-year) degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
- Ability to oversee rooms and housekeeping department operations.
- Knowledge of corporate accounting procedures and ability to review financial statements and complete DSR.
- Ability to implement and maintain brand standards and initiatives.
- Physical ability to stand, walk, lift/carry 30-75 lbs., climb ladders, and perform other physical tasks.
- Familiarity with OSHA/MSDS and maintaining a safe working environment.
- Ability to lead, coach, counsel staff, set performance expectations, and conduct thorough new-hire orientations.
- Maintain a viable key control program.
- Provide excellent customer service and proactively resolve guest and employee concerns.
What We Do
BBL Hospitality is a multi-brand hotel and restaurant company that owns, operates, and develops facilities along the east coast of the United States. The company provides full-service hotel management, construction, and financing solutions for owners and developers. Additionally, BBL Hospitality owns and operates the Recovery Sports Grill chain of sports-themed restaurants and manages a diverse portfolio of hotels and resorts.
