Operations Specialist

Organization: Community National Bank was founded in 1984 by a group of individuals in Nemaha County, Kansas with diverse local ownership with decisions made on a local level.

Position mission: Assist work groups as needed to meet the workload volume.

Major Duties:

• Processes paperwork, making sure all requirements are met.
• Posts cash and/or investment transactions to CNBSoft system.
• Scans documents to Docuware for support of posted transaction.
• Contacts necessary parties to obtain clarification regarding transactions submitted to CNB.
• Completes projects as assigned.
• Completes miscellaneous tasks such as filing, scanning, and checking system maintenance.
• Provides customer service to clients and representatives
• Completes other duties as assigned

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and are usually less than 5% of time spent.  However, these tasks still constitute important performance aspects of the job.

General Responsibilities:

• Support CNB’s strong relationship culture through quality customer service and superior product knowledge
• Provide superior customer service by resolving problems efficiently and responding timely
• Identify and implement solutions to problems in general and urgent matters
• Actively seek to add and enhance knowledge regarding developments and current trends in the industry
• Seek counsel of supervisor on issues as appropriate
• Work collaboratively with staff to maintain a team environment
• Flexible to accept additional assignments as requested by leadership
• Professionalism while representing CNB (onsite, professional and community events and via communications)
• Participate and attend meetings as requested
• Timely responds to inquiries for information to customers, staff, and vendors
• Answer telephone and email requests providing a prompt response
• Follow CNB’s policies and procedures
• Other duties as assigned

Qualifications:

• One to two years at a college or technical school preferred.
• One to three years of finance or customer service experience preferred.
• Knowledge of word processing and spreadsheet software.
• Knowledge of basic mathematical calculations including fractions and percentages.
• Excellent skills in checking work and proofreading.
• Excellent skills in data entry.
• Excellent communication skills (verbal and written)
• Ability to type, answer the phone, and use a ten-key.
• Ability to meet deadlines and work under pressure
• Knowledge of general office equipment
• Ability to work independently and be self-motivated

Physical Demands:

The physical demands described are representative to those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee must be able to stand and sit for extended lengths of time, read computer screens, talk on the phone, unpack and move supplies up to fifty (50) pounds, reach, kneel, bend, climb and balance. Vision abilities required for this job include close vision.

Work Environment:

 While performing the duties of this job, the work environment is primarily a professional, deadline driven environment with interaction of internal team members and external customers. Noise level in the work environment can be loud.

Additional Duties:

This job description is only a summary of the typical functions of this position, not an exhaustive nor all-inclusive list of all possible job responsibilities, tasks, duties, knowledge, skill and ability required to perform this job. Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as required.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate individuals.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.  However, no accommodations are made which may pose serious health or safety risks to the team member or others, or which impose undue hardships on Community National Bank.  An individual seeking an accommodation should contact the Human Resources Manager or CEO.

Job descriptions are not intended to and do not create employment contracts. Community National Bank maintains its status as an at-will employer.  Team members can be terminated at any time, for any reason not prohibited by law. Community National Bank is an equal opportunity employer.