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We are looking for an experienced Operations Specialist to support and drive day-to-day operational activities across customers, internal teams, and technical stakeholders.
This is a hands-on role for someone who is organized, proactive, technically oriented, and comfortable managing multiple priorities in a fast-paced environment.
Key Responsibilities
- Manage daily operational activities, follow-ups, and open actions.
- Coordinate between customers, Operations, Engineering, Support, Sales, Finance, and field teams.
- Track installations, deployments, service activities, and customer requests.
- Identify blockers, escalate issues, and drive tasks through to completion.
- Maintain accurate documentation, trackers, and operational reports.
- Support customer communication and technical troubleshooting.
- Coordinate technicians, installers, and external service providers when required.
- Improve operational processes and support cross-functional projects.
- ~5 years of proven experience in Operations, Technical Operations, Customer Operations, Project Coordination, or a similar role.
- Strong ownership, organization, and attention to detail.
- Excellent written and verbal English.
- Strong communication and problem-solving skills.
- Ability to manage multiple tasks independently in a fast-moving environment.
- Strong technical orientation and ability to understand hardware, software, and system workflows.
- Ability to read technical documentation, installation guides, and system diagrams.
- Strong Excel and/or Google Sheets skills.
- Experience with CRM, ERP, ticketing, or project-management systems.
Advantage
- Experience with hardware installations, deployments, field service, or technical operations.
- Experience troubleshooting hardware or connectivity issues.
- Familiarity with tools such as Jira, Monday.com, Salesforce, HubSpot, or Zendesk.
- Experience in maritime, shipping, logistics, industrial technology, or another operationally complex environment.
- Experience working with enterprise customers or international service providers.
What We’re Looking For
Someone who combines strong operational ownership with technical understanding, follows through on details, communicates well across teams, and makes sure things get done from start to finish.
Skills Required
- ~5 years experience in Operations, Technical Operations, Customer Operations, Project Coordination, or similar role.
- Strong ownership, organization, and attention to detail.
- Excellent written and verbal English.
- Strong communication and problem-solving skills.
- Ability to manage multiple tasks independently in a fast-moving environment.
- Strong technical orientation and ability to understand hardware, software, and system workflows.
- Ability to read technical documentation, installation guides, and system diagrams.
- Strong Excel and/or Google Sheets skills.
- Experience with CRM, ERP, ticketing, or project-management systems.
- Experience with hardware installations, deployments, field service, or technical operations.
- Experience troubleshooting hardware or connectivity issues.
- Familiarity with tools such as Jira, Monday.com, Salesforce, HubSpot, or Zendesk.
- Experience in maritime, shipping, logistics, industrial technology, or another operationally complex environment.
- Experience working with enterprise customers or international service providers.
What We Do
Founded in 2018 by a team of Navy veterans, Orca AI, a maritime tech startup, empowers shipping companies to enhance their operational safety, efficiency, and sustainability through a single AI and computer-vision-based operations platform. By June 2025 more than 1200 vessels have been booked and installed with the platform. The platform is trusted by key industry players across various shipping segments, including MSC, Seaspan, Maran Tankers / Angelicoussis Group, NYK, and Marubeni. The company has raised a total of $111 million in funding (Round B of $72.5 completed in May 2025) and employs 110 people across its offices in London, Athens, Singapore, and Tel Aviv
