The Role
Performs day-to-day operational tasks for charge-off accounts and collections, including logging, batching, keying transactions, and balancing general ledger accounts. Processes client account initiations, maintenance, and terminations, responds to collections business partner and client inquiries, and follows established policies and risk controls.
Summary Generated by Built In
Job Summary & Responsibilities
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.Preferred Qualifications
Minimum Experience: 1 year of job related experience. Regular office environment;
Required Knowledge, Skills & Abilities:
Job Summary:
Performs a variety of operational tasks and coordinates information among various operational areas and clients. Executes day-to-day responsibilities for charge-off accounts and collections. Responds to collections business partner requests. Recognizes deviation from accepted practices.
Job Duties and Responsibilities:
Performs a variety of operational tasks and coordinates information among various operational areas and clients. Executes day-to-day responsibilities for charge-off accounts and collections. Responds to collections business partner requests. Recognizes deviation from accepted practices.
Job Duties and Responsibilities:
- Receives, logs, batches, reviews, and distributes incoming work, contacting appropriate resources as needed.
- Keys transactions, verifies accuracy, and performs routine math calculations to balance general ledger accounts.
- Processes charge-off accounts and collections. Responds to collections business partner requests.
- Processes client accounts for service initiation, maintenance and termination, including making adjustments to client accounts.
- Responds to and resolves client inquiries using multiple resources and records in a timely manner to meet service and quality standards.
- Adheres to established policies and procedures and recognizes deviation from accepted practices.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
- Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: High school diploma or equivalent
Minimum Experience: 1 year of job related experience. Regular office environment;
Required Knowledge, Skills & Abilities:
- May sit for long periods of time;
- Talk and hear regularly;
- Use of hands, ability to reach;
- Ability to see objects up close or at a distance, use peripheral vision, identify basic colors;
- Up to 10 pounds weight lifting/force exertion required;
- Weight/force exertion required less than 10% of the time;
- Travel not required
Skills Required
- High school diploma or equivalent
- 1 year of job-related experience
- Experience processing charge-off accounts and collections
- Ability to key transactions, verify accuracy, and balance general ledger accounts
- Ability to respond to and resolve client inquiries using multiple resources in a timely manner
- Adherence to policies, procedures, laws, regulations and risk limits
- May sit for long periods; regular talking and hearing; use of hands and ability to reach
- Visual requirements: see objects up close and at a distance, peripheral vision, identify basic colors
- Ability to lift up to 10 pounds; weight/force exertion required less than 10% of the time
Synovus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synovus and has not been reviewed or approved by Synovus.
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Parental & Family Support — Fully paid 12‑week parental and adoption leave is highlighted for eligible mothers and fathers, indicating strong support for family needs. This policy is repeatedly positioned as a standout element of the package.
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Leave & Time Off Breadth — PTO is available from the first day of service and scales with tenure, pointing to accessible and growing time‑off availability. Company materials indicate companywide PTO policies rather than ad‑hoc discretion.
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Equity Value & Accessibility — An employee stock purchase plan includes a 15% company match on contributions (up to a 7% cap by service), providing accessible equity participation beyond base pay. This feature is presented as a notable value‑add in the package.
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The Company
What We Do
Synovus is a full-service, top-performing mid-cap bank with over $57 billion in assets and $7.3 billion in capital and has been named one of Newsweek’s Most Trustworthy Companies. Our purpose is to enable people to reach their full potential, and we pursue that aspiration in all the communities we serve across the Southeast and beyond. Whether you’re a prospect, client, or team member, we know you have goals you want to reach. We’ll help you get there
