- Provide clerical and administrative support to Operations and Department Managers.
- Coordinate daily operational activities and maintain accurate reporting.
- Assist with troubleshooting and resolving safety, service, and operational issues.
- Monitor productivity and operational performance against company goals.
- Prepare reports, evaluations, and corrective action documentation as needed.
- Maintain and distribute operational information on a scheduled basis.
- Communicate with drivers, supervisors, dispatch, and management regarding operational needs.
- Assist with performance metric collection, analysis, and reporting.
- Participate in operational improvement initiatives and special projects.
- Support implementation of operational standards and best practices.
- Identify process improvement opportunities and recommend solutions.
- Coordinate with other Waste Connections locations and departments to support operational objectives.
- Evaluate and recommend improvements to routing processes and efficiencies.
- Review and manage missed pickups, carryovers, and issue logs.
- Ensure service address accuracy and proper route mapping.
- Audit routes using TRUX and third-party mapping platforms.
- Route new and changed customer services.
- Sequence and resequence routes for maximum efficiency.
- Balance route workloads and service days.
- Reduce dependence on temporary, holding, helper, and swap routes.
- Coordinate intraday movement of work between routes.
- Ensure route closures accurately capture operational KPIs including:
- Stops
- Lifts
- Yards
- Miles
- Fuel Usage
- Disposal Loads
- Driver & Helper Hours
- Collect and maintain routing data, customer information, and geocoding records.
- Work with parcel data, service locations, and USPS address validation tools.
- Ensure customer information is accurately maintained within company systems.
- Export and analyze route, customer, and productivity data.
- Support pre-project planning and operational analysis.
- Assist with route redesign and implementation projects.
- Prepare customer service schedules and routing files for system imports.
- Support operational change initiatives and service optimization efforts.
- Work with District Management to implement routing standards and operational improvements.
- Assist with project management activities from planning through completion.
- Prepare route change files for implementation.
- Support customer communication and notification plans.
- Coordinate mapping updates and route modifications.
- Prepare files and supporting documentation for:
- Route Changes
- Mapping Updates
- Invoice Messages
- Service Schedule Adjustments
- Strong analytical and problem-solving skills.
- Excellent organizational and communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working with routing, logistics, transportation, dispatch, or operations systems preferred.
- Proficiency in Microsoft Excel and data analysis.
- Experience with TRUX or similar routing software is a plus.
- Project management experience preferred.
- Strong attention to detail and commitment to accuracy.
- Ability to work independently while collaborating effectively with cross-functional teams.
Skills Required
- Strong analytical and problem-solving skills.
- Excellent organizational and communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working with routing, logistics, transportation, dispatch, or operations systems.
- Proficiency in Microsoft Excel and data analysis.
- Experience with TRUX or similar routing software.
- Project management experience.
- Strong attention to detail and commitment to accuracy.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Experience with USPS address validation tools, geocoding, and third-party mapping platforms.
What We Do
Waste Connections, Inc. is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets in the U.S. and Canada. Through its R360 Environmental Solutions subsidiary, the Company is also a leading provider of non-hazardous oilfield waste treatment, recovery and disposal services in several of the most active natural resource producing areas in the United States, including the Permian, Bakken and Eagle Ford Basins. Waste Connections serves more than six million residential, commercial, industrial, and exploration and production customers from a network of operations in 39 states, six provinces and the District of Columbia. The Company also provides intermodal services for the movement of cargo and solid waste containers in the Pacific Northwest. Our corporate strategy targets secondary and suburban markets that have strong demographic growth trends and where competitive barriers to entry can be developed. We seek to avoid highly competitive, large urban markets and target markets where we can provide either non-integrated or integrated solid waste services under exclusive arrangements, or markets where we can be integrated and attain high market share. We are a leading provider of solid waste services in most of our markets, and approximately 50% of our revenues are derived from market areas where we have franchise or exclusive rights to provide our waste services.
