The Operations Specialist (Securities) provides operational and client service support to Financial Advisors and their teams, helping ensure an efficient, organized, and exceptional client experience. This role manages key service requests, account administration, documentation, and internal workflows while ensuring activities are completed accurately and in accordance with firm policies and procedures.
Job Duties and Responsibilities:
- Provide day-to-day operational and client service support to Financial Advisors and team members.
- Coordinate and manage client service requests from initiation through completion, ensuring timely and accurate follow-up.
- Assist with new account opening, client onboarding, account maintenance, and ongoing servicing, including gathering required information and documentation.
- Facilitate account-related operational requests, including money movements, account updates, transfers, and other service activities in accordance with firm procedures.
- Review client documentation for completeness and accuracy and proactively resolve outstanding or incomplete items.
- Maintain accurate client and account information within firm-approved systems and track pending operational activities.
- Partner with internal operations, service, compliance, and support teams to research and resolve client and account-related issues.
- Assist clients with firm-approved digital tools, online account access, electronic signatures, document delivery, and other digital capabilities.
- Maintain knowledge of firm policies, procedures, technology, and operational requirements while identifying opportunities to improve workflows, team efficiency, and the overall client experience.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
- Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Experience: 1 year of job related experience. Regular office environment;
Required Knowledge, Skills & Abilities:
- May sit for long periods of time;
- Talk and hear regularly;
- Use of hands, ability to reach;
- Ability to see objects up close or at a distance, use peripheral vision, identify basic colors;
- Up to 10 pounds weight lifting/force exertion required;
- Weight/force exertion required less than 10% of the time;
- Travel not required
Skills Required
- High school diploma or equivalent
- At least 1 year of job-related experience
- Ability to sit for long periods and perform regular talking, hearing, reaching, and hand use
- Ability to see objects up close or at a distance, use peripheral vision, and identify basic colors
- Ability to lift or exert force up to 10 pounds
Synovus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synovus and has not been reviewed or approved by Synovus.
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Parental & Family Support — Fully paid 12‑week parental and adoption leave is highlighted for eligible mothers and fathers, indicating strong support for family needs. This policy is repeatedly positioned as a standout element of the package.
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Leave & Time Off Breadth — PTO is available from the first day of service and scales with tenure, pointing to accessible and growing time‑off availability. Company materials indicate companywide PTO policies rather than ad‑hoc discretion.
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Equity Value & Accessibility — An employee stock purchase plan includes a 15% company match on contributions (up to a 7% cap by service), providing accessible equity participation beyond base pay. This feature is presented as a notable value‑add in the package.
Synovus Insights
What We Do
Synovus is a full-service, top-performing mid-cap bank with over $57 billion in assets and $7.3 billion in capital and has been named one of Newsweek’s Most Trustworthy Companies. Our purpose is to enable people to reach their full potential, and we pursue that aspiration in all the communities we serve across the Southeast and beyond. Whether you’re a prospect, client, or team member, we know you have goals you want to reach. We’ll help you get there
