Title: Operations Specialist - Sales – The REVA Operations Center
Reports To: On Duty ROC Manager
Location: Fort Lauderdale, FL (On Site)
As an Operations Specialist, you are part of the front-line team responsible for helping patients and their loved ones obtain a higher level of medical care while coordinating the seamless transport experience. This role will primarily manage private pay and corporate account missions from the initial request to the completion of the RCM process.
Duties:- Respond, follow up, and sell medevac services in conjunction with REVA standards and guidelines.
- Initiates VOB and coordinates with RCM regarding patient financial responsibility.
- Maintains constant communication with clients, family and/or patients throughout the medical transport process.
- Assists clients, family and/or patients with securing a receiving hospital bed
- Obtains and completes the necessary documents for the mission.
- Assist with the scheduling of confirmed missions.
- Submits necessary documents and paperwork to local and foreign governments (when applicable).
- Mission following and providing real time updates to internal and external customers.
- Coordinates with various departments including the Medical, Aviation, and Revenue Cycle Management
- Maintains post mission communications to ensure all questions and concerns are addressed.
- Initiates and identifies potential lead sources as well as develops partnerships with hospital systems and vendors to facilitate future missions.
- Background in Patient Advocacy, Social Work, or Healthcare B2C Sales
- College Degree / Relevant Certifications
- Bi-Lingual
- Strong communication and organizational skills
- Strong multi-tasking capability
- Knowledgeable of Microsoft Office Suite, Avianis, Call Tracking Metric (or similar platforms)
- Lift 50+ lbs.
- Ability to work in a high-stress environment maintaining a calm composure.
- Must be able to work a flexible, rotating schedule including nights and weekends.
- Industry competitive salary
- Group healthcare insurance (Medical, Dental, Vision, Life)
- Tuition Reimbursement
- Matching 401k
- Scheduled hard days off
- 10 vacation days
- 8 sick days
- 7 paid holidays
ABOUT REVA:
In the medical transport industry, urgency, reliability, and experience are absolutely critical. We have completed over 30,000 flights in 70 countries. From marooned hikers to critically ill patients, REVA provides medical transport service 24 hours a day, 7 days a week, worldwide. When patients need care that cannot be provided during normal travel or in the region they are currently in, they call REVA. REVA’s reach is worldwide. Four bases of operation within North America, the Caribbean, and Europe provide points of departure convenient to even the most distant locales. Our 13 dedicated ICU configured Jets, more than 200 air-ambulance professionals, and Global Alliance with industry partners give us a global profile. If it’s on the Earth, it’s on our radar.
REVA is an equal opportunity employer that celebrates employees and applicants of all identities, backgrounds, abilities, and perspectives. We foster a welcoming work environment that supports diversity and inclusion, and we reject discrimination or harassment of any individual. If you are a person with a disability and require assistance with any part of the application process, please let us know. All employment decisions are made on the basis of qualifications, merit, and business need.
Skills Required
- Strong communication skills
- Strong organizational skills
- Strong multitasking capability
- Knowledge of Microsoft Office Suite, Avianis, Call Tracking Metric, or similar platforms
- Ability to lift 50 or more pounds
- Ability to work in a high-stress environment while maintaining calm composure
- Ability to work a flexible rotating schedule, including nights and weekends
- Background in patient advocacy, social work, or healthcare business-to-consumer sales
- College degree or relevant certifications
- Bilingual ability
What We Do
REVA is a global air-ambulance and medical-transport provider operating round-the-clock domestic and international flights. Its medical crews include emergency-care specialists such as doctors, nurses, paramedics and respiratory therapists, and its aircraft carry critical-care and life-support equipment. The company transports patients across the United States and overseas, including urgent evacuations and planned transfers, with a mission to provide safe, efficient, compassionate care during transport.
