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Lifecycle Marketing for Fitness Studios | Acquire & retain more members, without doing more work
The Role
As Operations Specialist, oversee client onboarding by managing app and website setups, ensuring timely launches and quality control of deliverables while maintaining documentation and tracking statuses.
Summary Generated by Built In
Our mission
Fitness and wellness businesses make this world a healthier and happier place. Between yoga studios, gyms, boot camps, and boutique studios, there is something for everyone. But today, the technology which powers them — is broken. The existing suite of software is clunky, difficult to use, faces regular outages, and offers poor support.
We’re changing that.
Kenko is the most complete software for fitness & wellness businesses. We bring together scheduling, memberships, payments, marketing, payroll — everything on one platform and automate it. Our goal is to replace ten different tools they use today with one almighty.
So that they can focus on what they love — making people healthy and happy.
At Kenko, engineering is more than just writing code. We are a highly analytical team that along with the drive to jump over technical barriers, also loved to build creative solutions for our customers.
Role Overview
As the Operations Specialist for Client Onboarding, you’ll be responsible for ensuring every new client launch is delivered on time and error-free. You’ll handle mobile app submissions and website setup following Kenko’s pre-defined playbooks and checklists.
Your work ensures that each client’s app, website, and communication channels go live smoothly, creating the first impression of Kenko’s product excellence.
What you'll do
- App Setup
- Follow Kenko’s predefined checklist to prepare and submit client apps to App Store and Play Store.
- Upload screenshots, icons, descriptions, and metadata provided by the design/content team.
- Interface directly with Apple and Google Developer Consoles for submission, tracking, and resubmission if needed.
- Maintain accurate status tracking and documentation for every app under submission.
- Website Setup
- Populate client content (text, images, links, bios) into Kenko’s predefined website templates.
- Manage project timelines, coordinate with onboarding team for missing assets, and ensure each site goes live per schedule.
- Review live sites for accuracy, layout consistency, and visual polish before handover.
- Project Management & Quality Control
- Manage multiple client projects simultaneously, tracking deliverables and deadlines.
- Perform detailed quality checks to ensure all deliverables (apps, websites) meet Kenko’s accuracy and aesthetic standards.
- Maintain project documentation, status reports, and internal dashboards to keep stakeholders aligned.
- Identify recurring issues and suggest process improvements to streamline operations.
Skills & Experience Required
- 1–3 years of experience in operations, onboarding, or implementation in a SaaS, digital marketing, or website-operations environment.
- Strong project management and organisational skills. Able to manage multiple concurrent client launches.
- Excellent attention to detail and ability to follow predefined checklists precisely.
- Good time management and ability to prioritise tasks under tight timelines.
- Strong communication skills for coordination with clients, vendors, and internal teams.
- Basic visual design sensibility. Comfortable identifying layout inconsistencies, poor visuals, or misaligned content.
- Fast learner; adaptable to new tools and processes quickly.
- Familiarity with:
- App Store & Play Store submission processes (preferred)
- Framer or similar website builders (preferred)
Our history and background
Our leadership team has worked at elite organizations and startups like JP Morgan, Uber, Shiprocket, BrowserStack, and MagicPin; and is passionate about making physical and mental health more accessible.
We have raised over $3.2 million in venture capital from Antler; founder of FusionCharts (Pallav Nadhani); and leaders from companies like Meta, Gitlab, Freshworks & CleverTap.
We are excited to open up more seats in this rocket ship!
Top Skills
App Store
Framer
Play Store
Website Builders
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The Company
What We Do
Kenko helps your fitness business win the local market.
📦 Kenko is a complete “business in a box” platform that combines a state-of-the-art website, automated lead-to-member workflows, and a branded member app to drive member loyalty.
💬 It's AI inbox (covering email, text, messenger, etc.) and integrated back office eliminate admin hassles, allowing you to focus on growing your community.
🙋♀️ Supported by a dedicated business growth coach and a proven 7-step business playbook, Kenko equips you with everything you need to deliver a world-class experience to your members.
💼 Kenko Franchise Suite helps fitness & wellness brands transform into AI-first industry leaders. We closely partner with franchise corporate teams to solve complex data and workflows challenges across 100s of business locations. Together we deliver hyper-personalised member experience and industry-leading profit margin for every location.
Start "winning your market" with Kenko today.
