Operations & Special Projects Associate

We’re building infrastructure for modern healthcare delivery

Traditional healthcare is plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences have been afterthoughts, as these systems have bolted on non-API-first solutions. None of this is built for how clinically excellent healthcare is actually delivered—longitudinally and collaboratively, with the patient at the center.

Healthie is the world’s leading API-first, ONC-Certified EHR for healthcare delivery outside of the hospital. We provide the powerful infrastructure every scaling organization needs—EHR, scheduling, patient engagement, billing, and more—all accessible via modern APIs and a white-labeled UI. Our platform makes it simple for organizations of any size to launch, customize, and scale their care delivery models without reinventing the wheel.

Today, over 1 billion API calls are made to Healthie every month, as thousands of organizations—working with more than 13 million patients in total—rely on Healthie to deliver care across a spectrum of specialties, from preventative health and wellness to complex chronic care management.

We believe in the power of technology to improve access to healthcare—and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, make our product roadmap public so customers can see what we’re building, and remain relentlessly focused on how care gets delivered.

Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company.
Learn more at https://www.gethealthie.com/

Healthie is hiring an Operations & Special Projects Associate, reporting to our Chief of Staff. This individual will be instrumental in ensuring seamless coordination within the Executive Office and across all departments, acting as a thought partner in driving forward Healthie’s priorities around innovation, customer experience, and operational excellence. In this role, you will assist the Chief of Staff with day-to-day operations, including policy and process analysis, preparing internal and external communications, and ensuring clear alignment on executive priorities. As a member of CEO’s office, you will coordinate cross-functional initiatives alongside senior leaders and key stakeholders at the company.

You’ll be expected to own and execute a wide range of special projects and time-sensitive assignments, with a strong focus on identifying issues, clearly communicating them, and executing effective solutions. A core part of this role includes building and refining internal processes, operational workflows, and documentation to enhance efficiency and drive consistency across the organization. You’ll join customer meetings and serve as an important voice in the room for leadership offsites and company-wide retreats. 

The ideal candidate is a highly organized, resourceful, and proactive professional who thrives in a fast-paced, high-growth environment. You are a doer—someone who takes initiative, moves quickly, and delivers exceptional results without excuses. You’re resilient in the face of challenges, respectful in all interactions, and highly collaborative across teams and functions. You lead without ego, operate with humility, and take pride in overachieving outcomes. You are comfortable being a high performer reporting to a high performer, and you bring a strong sense of ownership, follow-through, and accountability to everything you do. Your ability to anticipate needs, drive clarity, and move initiatives forward will be critical to the success of the Executive Office and the broader Healthie team.

• This is a full-time, hybrid position located in our NYC HQ
• U.S. Work Authorization is required
• The salary range is $80,000-$90,000

• You have 1-2 years of experience in operations, project management, or a similar cross-functional role—ideally within a high-growth SaaS or healthcare technology company. You’ve supported senior executives and know how to drive outcomes without needing constant direction.
  
• You are hungry, curious, and have an insatiable thirst to learn and grow. You actively seek feedback, look for ways to stretch your skill set, and are excited by the opportunity to evolve alongside a scaling company.
  
• You hold yourself to the highest standard when it comes to the quality and execution of your work. For you, the job isn’t done until it’s done right — regardless of whether that falls inside or outside of traditional 9-to-5 hours. You’re motivated by outcomes and impact, and you’re comfortable putting in extra time, including evenings or weekends when needed, to ensure things move forward and nothing falls through the cracks.
  
• You’re a generalist with a broad skill set. From drafting executive communications and building project trackers, to owning event logistics and improving internal processes—you’re comfortable navigating ambiguity and wearing many hats to get the job done.
  
• You’re an exceptional communicator—especially in writing. You can take complex, often high-stakes ideas and translate them into clear, actionable narratives. You communicate proactively and with precision, and are comfortable drafting internal updates and talking points for senior leaders.
  
• You are highly organized, self-directed, and thrive in a fast-paced, ever-changing environment. You know how to manage competing priorities, move initiatives forward, and follow through on details—often under tight deadlines.
  
• You take initiative, ask smart questions, and embrace the challenge of figuring things out. You are comfortable exhausting all of the resources at your disposal and thinking outside of the box to solve problems. You’re solutions-oriented, resourceful, and driven to overachieve. You don’t wait for permission—you make progress happen.
  
• You’re comfortable working with modern tools and platforms to manage workflows and information. Experience with tools like Notion, Google Workspace, Slack, Monday, Asana, or similar is a plus. You embrace learning new technology, and have an open mind about adopting new tools into your processes.
  
• You deeply align with Healthie’s core values of Respect, Resilience, and Reliability. You have high emotional intelligence and you lead without ego, communicate with integrity, and bring a thoughtful, team-first mindset to everything you do.
  
• You’re excited about being in a highly visible, high-impact operations role — not because it comes with the spotlight, but because you understand the critical nature of the work behind the scenes. You take pride in making complex, high-stakes operations run smoothly and appear effortless to others. You’re energized by supporting company-wide priorities and working directly with executive leadership, even when the work isn’t always celebrated externally. You find motivation in being the person others can rely on to keep the engine running.

Career trajectory –   This is an incredible opportunity to gain firsthand exposure to the inner workings of a rapidly scaling healthtech startup. Success in this role will lay a strong foundation for future growth opportunities at Healthie, with a potential path into Operations leadership or a future Chief of Staff role, depending on your unique skills and interests.

Interview Process: Please submit your application directly through Healthie's Greenhouse job board. Please include a cover letter and writing samples as requested.
Cover letter instructions- we're not looking for cookie cutter here:
Please draft a cover letter, in your own words, addressing the following prompts:

Interview Stages:

• Chat with Debbie, AI recruiter (20 minutes)
• Quick chat with Katie, Director of Talent (20 minutes)
• Interview with Jenna, Chief of Staff (30 minutes)
• Group round interview with Lee, Anna, & Cindy (45 minutes)
• Final session in office (30 minutes)
• Project- meet in office, Erica & Jenna
• Reference checks

Healthie participates in e-verify