Join the Sterling Bank team as a full time Operations Service Representative! Regular work hours are Monday through Friday, no weekends! We offer a competitive benefit package including medical, dental, vision, disability and life insurance coverages, a 401k retirement plan with an employer match, along with paid holidays, vacation, and sick time.
Responsibilities in this role include working with various departments of the bank in both deposit and loan operations. Responsible for processing and posting of ACH transactions, incoming and outgoing wire transfers, and assist with integrated teller branch reconciliation. Assist with resolving various customer issues and questions associated with Ecommerce, debit card transactions, online account openings, non-sufficient funds, wire transactions, etc.
ESSENTIAL DUTIES:
- Maintain a positive, friendly and professional attitude and appearance
- Assist in tracking and verification of new account documents
- Verifies completion of each new account signature card and any other documents or special attachments
- Reviews and verifies accuracy of new and replacement account documents and accuracy of data in system
- Scans and indexes deposit-related documents in the bank’s document imaging system, and submits document corrections to appropriate departments
- Reviews and verifies file maintenance within Navigator (DDA/SAV/COD/CARD/SDB/CIF)
- Verifies reports for input accuracy
- Analyzes and researches items on unposted and settlement accounts for resolution
- Monitors debit/ATM fraud alerts and takes appropriate action
- Assists customers with fraud and/or identity theft issues
- Handles Reg E disputes and adjustments
- Process and assist ACH Originators who submit ACH batches/transactions via Online Banking
- Processes and verifies incoming and outgoing wire transfers
- Set up and processes online banking and bill pay transactions and troubleshooting
- Completes and files various bank reports as needed
- Processes daily incoming and outgoing ATM adjustments
- Any other duties assigned
KNOWLEDGE, SKILLS and ABILITIES:
- Excellent customer service and communication skills
- Extensive knowledge of bank products, procedures and policies
- Excellent keyboarding and technical skills with detailed understanding of electronic banking processes, software, hardware, and terminology
- Good organizational and multi-tasking skills, self-driven and motivated
- Ability to learn with strong problem solving skills
TRAINING AND EXPERIENCE:
- 2 years experience in customer service experience required
- 1-3 years banking experience
Skills Required
- 2 years customer service experience
- 1-3 years banking experience
- Excellent customer service and communication skills
- Extensive knowledge of bank products, procedures and policies
- Excellent keyboarding and technical skills with understanding of electronic banking processes, software, hardware, and terminology
- Good organizational and multi-tasking skills; self-driven and motivated
- Ability to learn with strong problem solving skills
What We Do
Sterling Bank is a full-service, community bank committed to its customers and the people and businesses in Missouri, Illinois, and Arkansas. It specializes in construction lending and lending for the affordable housing industry.
