About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
The Operations Security Analyst supports the Operations Security process in supporting and assisting the organization to meet all security requirements. This role focuses on operational execution: monitoring controls, supporting audits, assisting with documentation preparation, and supporting activities with different stakeholders. The position requires attention to detail, analytical skills, and the ability to translate security and compliance requirements into clear and actionable tasks.
As an Operations Security Analyst, You Will…
- Assist in the implementation and maintenance of compliance frameworks and standards.
- Perform internal audits and assist with documentation preparation for external audits, when required.
- Follow up on the implementation of security standards across the different programs.
- Assist in the preparation of incident and status reports, including evidence collection and drafting of findings.
- Monitor partner assessment progress and escalate gaps to the Operations Security Manager.
- Conduct training and awareness sessions for employees regarding compliance, risk, and security.
- Act as point of contact for operational questions of security from internal teams.
As an Operations Security Analyst, You Need…
- Bachelor’s Degree.
- Minimum 1-2 years of experience in document management, compliance, audits, or process building.
- Proficient in the use and application of both MS Office Suite (Word, Excel, PowerPoint, and Outlook) and Google products ( Sheets, Slides, Docs).
- Knowledge of ISO standards, PCI DSS, or similar compliance frameworks preferred.
- English proficiency at B1 level or higher.
- Strong organizational and documentation skills with close attention to detail.
- Analytical thinking to identify deviations and propose corrective actions.
- Effective written and oral communication skills to interact with cross-functional teams.
- Knowledge of document management, audits, and flow charts.
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Skills Required
- Bachelor's degree
- 1-2 years of experience in document management, compliance, audits, or process building
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Proficiency with Google Sheets, Slides, and Docs
- Knowledge of ISO standards, PCI DSS, or similar compliance frameworks
- English proficiency at B1 level or higher
- Strong organizational and documentation skills with attention to detail
- Analytical thinking to identify deviations and propose corrective actions
- Effective written and oral communication skills for cross-functional collaboration
- Knowledge of document management, audits, and flow charts
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
