This position is eligible for a $500 signing bonus after successful completion of six (6) months of employment!
Job Summary
Mosaic Technologies is growing, and we are looking to add a Dispatcher to our team. This position’s main responsibility is dispatching daily service orders and adjusting technician schedules based on workload and business demands. The ideal candidate will be organized, thorough, and have the ability to prioritize multiple work assignments. This is a regular full-time position located in our main Cameron Office.
Essential Functions (including but not limited to)
- Dispatch daily service orders to technicians and clear troubles from system upon completion
- Adjust technician schedules based on workload
- Update and maintain a variety of records including but not limited to service order logs, customer contracts, maps, and purchase orders
- Answer inbound calls and make outbound calls through the dispatch call queue
- Ensure order quality and accuracy of scheduled tasks including but not limited to equipment and inventory control processing as well as billing accuracy
- Participate in the dispatch queue to schedule customer appointments, send reminders, and make follow-up calls
Qualifications and Skills
- Ability to work in a fast-paced, team environment
- High school diploma plus two to three years of applicable experience
- Dependability to the company, co-workers, and customers
- Strong communication skills
Why Mosaic?
- Medical, dental, vision benefits begin day one of employment
- Company paid life and disability insurance
- Significant company 401(k) contribution
- Paid holidays and personal time off
- Development and advancement opportunities
- FREE Mosaic services!
Mosaic Technologies is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Mosaic is a substance free workplace; therefore, applicants must be able to pass a pre-employment drug screen and background check.
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What We Do
Mosaic Technologies is a recognized IT Managed Solutions and Fiber Broadband Network service provider. We specialize in delivering innovative connectivity, smart automation, and security solutions to commercial and residential customers across Northwest Wisconsin.
At Mosaic, we pride ourselves on offering tailored technology solutions that empower our clients to achieve their goals through reliable service, expert installation, and exceptional support.
Our focus allows us to bring you:
Enhanced Connectivity Services:
Mosaic Technologies operates one of the most robust fiber broadband networks in the region, providing high-speed internet solutions to keep businesses and homes connected. Our internet services are designed to meet the evolving needs of users, from essential connectivity to high-performance plans for tech-driven environments.
Protechtors IT Managed Solutions:
We provide comprehensive IT management and support to ensure businesses operate smoothly and efficiently. Our managed services include network design, infrastructure management, cybersecurity, and strategic IT consulting—allowing our clients to focus on their core operations while we handle their technology needs.
Smart Automation:
Transforming spaces with cutting-edge smart automation solutions, HomeTech by Mosaic brings convenience, energy efficiency, and innovation to homes and businesses. From automated lighting and climate control to advanced security systems, Mosaic Technologies helps create smarter environments tailored to individual needs.
Audio & Entertainment:
We deliver immersive entertainment experiences through customized audio-visual installations, offering high-quality sound systems, home theaters, and multi-room setups for residential and commercial customers.
Security Solutions:
Keeping safety at the forefront, Mosaic provides advanced security systems, including surveillance cameras, access control, and alarm systems to protect what matters most.
