Operations Performance - Internship

• Collect, validate and analyse operational KPIs periodically sent by Wakam’s partners (distributors, TPAs, etc.), ensuring the reliability and consistency of the data.
• Monitor the quality of day‑to‑day policy and claims handling, as well as compliance with contractual commitments by partners and administrators.
• Identify operational issues or dysfunctions that may require corrective measures, and follow up on remediation action plans until resolution.
• Prepare reporting and presentation materials to support and animate steering committees with partners and administrators (dashboards, summaries of incidents, action plan follow‑up, etc.).

• Designing digital dashboards with the IT team to improve the visualisation of operational KPIs and enable automated alerts when performance drifts or incidents are detected.
• Formalising and improving our end‑to‑end program monitoring processes, including:
  • Rationalisation of the number of external administrators / TPAs
  • Drafting and updating procedures and best practices
  • Designing and implementing new operational controls
  • Setting up and maintaining RACI matrices to clarify roles and responsibilities

• A solid analytical background, with the ability to work with quantitative and qualitative data.
• An interest in operations, performance management, or insurance / financial services.
• Very good command of Excel / spreadsheet tools; knowledge of data visualisation or BI tools is a plus.
• Fluent English (written and spoken); another European language is a plus.

• Have a strong attention to detail and excellent analytical skills, enabling you to understand and manage complex operational issues.
• Are proactive and solution‑oriented, and do not hesitate to propose improvements and smart, pragmatic solutions.
• Enjoy working in a team within a dynamic and fast‑moving environment.
• Demonstrate excellent communication skills, both written and oral, and feel comfortable interacting with multiple stakeholders (internal and external).
• Show positive energy, responsiveness, adaptability and a strong team spirit, essential qualities to support Wakam in its growth.

• Feel comfortable working with digital tools, dashboards and collaborative platforms.
• Are keen to industrialise and automate recurring tasks (e.g. reporting, KPI monitoring) in partnership with IT and Data teams.
• Are curious about how data, automation and AI‑powered tools can improve operational performance and risk monitoring, always in a controlled and documented way.
• Naturally look for efficient, technology‑driven ways to improve processes, quality of service, and partner oversight.

• Being at the heart of Wakam’s business model, directly involved in the performance and quality of our insurance programs.
• Working in an international environment (France & Europe) with diverse partners (brokers, Insurtechs, e‑commerce players, TPAs…).
• Gaining hands‑on experience in operational monitoring, performance management, and transversal transformation projects.
• Collaborating with multidisciplinary teams (Operations, IT, Product, Data, etc.) in a fast‑growing, mission‑driven company.
• Evolving in a dynamic, caring and meritocratic environment, where interns are given real responsibilities and the opportunity to learn quickly.

1. Initial interview with our Talent Acquisition Partner
   To discuss your background, motivations, and answer your first questions about Wakam and the Operations team.
2. Interview with our Head of External Operations Europe (your future manager)
   To explore your experience and skills in more detail, present the role and missions, and assess the mutual fit.

=> Welcome @Wakam 🚀