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The Role
Manage a portfolio of Licensed Organisations across Wiltshire and Swindon, supporting them to deliver high-quality Duke of Edinburgh’s Award programmes. Responsibilities include stakeholder relationship management, leader training, action planning, performance and data analysis, inclusion initiatives, licence reviews, onboarding, and contribution to grants, events, and cross-team projects. This field-based maternity-cover role requires regular travel, independent working, occasional out-of-hours work, a UK driving licence, and access to a vehicle.
Summary Generated by Built In
We're looking for an enthusiastic, organised and relationship-focused Operations Officer to join our England Operations team on a maternity cover basis. Following a comprehensive handover period with the current post-holder, you'll take ownership of a portfolio of Licensed Organisations (LOs), supporting them to deliver high-quality DofE programmes to young people.
This is a field-based role, with home working when not attending meetings, training sessions or events. Applicants should live within or close to the portfolio area and be willing to travel regularly.
What you'll do- Build and maintain strong partnerships with schools, colleges, charities, youth organisations and other Licensed Organisations.
- Provide day-to-day support, guidance, training and development to DofE leaders and staff.
- Develop and implement action plans to drive participation, quality and growth.
- Monitor performance, analyse data and support organisations to achieve their targets.
- Champion inclusion by increasing participation among young people experiencing marginalisation.
- Conduct licence reviews and support the onboarding of new organisations.
- Contribute to grant-funded projects, national events and cross-team initiatives.
What we are looking for:
You'll be a confident communicator who enjoys building relationships and influencing others. You'll be highly organised, self-motivated and able to manage a varied workload while working independently and as part of a team.
We're particularly interested in candidates with:
- Strong stakeholder management and relationship-building skills.
- Excellent organisational, administrative and communication abilities.
- Experience analysing information and using data to inform decisions.
- Confidence delivering meetings, presentations and training sessions.
- Good IT skills, including Microsoft Office.
- Knowledge of, or experience with, the Duke of Edinburgh's Award, education, or youth work sectors (desirable).
- Full UK driving licence and access to a vehicle.
- Residence within or close to the designated portfolio area.
- Willingness to travel across the portfolio area.
- Flexibility to occasionally work early mornings, evenings and weekends.
N.B. this position is a 13 month Maternity Contract until: December 2027.
How to apply and interview dates
If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.
The deadline for applying for this role is: Sunday 6th September - Midnight
1st interviews will take place on: WC 14th September - to be virtual Via Teams
2nd interviews will take place on: WC 21st September - to be virtual Via Teams
If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us by email [email protected]
Benefits
We offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year. Buy additional annual leave, benefits discount website, death in service benefit 4 x salary, incapacity benefit, generous family leave and sick leave.
The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.
**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.
The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.
**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.
About
The Duke of Edinburgh’s Award is a renowned charity that empowers young people by offering life-changing programs. With a vision of Youth Without Limits, their aim is to provide over a million young individuals, particularly those facing marginalisation, the opportunity to participate in their transformative initiatives within the next five years. By supporting young people in acquiring new skills, overcoming obstacles, and building confidence and resilience, they promote personal growth and development. The organisation operates by licensing and supporting various institutions like schools, colleges, youth groups, and hospitals to run their programs. They prioritise the safety of participants and have taken necessary measures to ensure it. Additionally, The Duke of Edinburgh's Award has an Executive Leadership Team that works together to expand their provision and a team of Trustees who set the strategic direction for the charity. With an international reach in over 130 countries and territories, the DofE is part of The Duke of Edinburgh’s International Award Foundation, which aims to provide opportunities to young people globally. The history of the DofE traces back to 1956 when it was initially launched for boys. Over the years, it has evolved and now offers programs for young people aged 14 to 24, focusing on four key sections: Volunteering, Physical, Skills, and Expedition. The impact of the DofE has been astounding, with millions of young people benefiting from the program. Even during challenging times like the coronavirus pandemic, the dedication and contributions of DofE participants have been remarkable. As the UK recovers, the DofE continues to support and empower young people, playing a vital role in the national effort. With a rich history and a commitment to youth development, The Duke of Edinburgh’s Award remains a beacon of opportunity and growth for young individuals across the globe.
Skills Required
- Strong stakeholder management and relationship-building skills
- Excellent organisational, administrative, and communication abilities
- Experience analysing information and using data to inform decisions
- Confidence delivering meetings, presentations, and training sessions
- Good IT skills, including Microsoft Office
- Knowledge of or experience with the Duke of Edinburgh’s Award, education, or youth work sectors
- Full UK driving licence
- Access to a vehicle
- Residence within or close to the designated portfolio area
- Willingness to travel across the portfolio area
- Flexibility to occasionally work early mornings, evenings, and weekends
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The Company
What We Do
The Duke of Edinburgh's Award (DofE) is a globally recognized youth awards program that challenges young people to develop skills, resilience, and leadership. It helps them build lifelong belief in themselves, follow their passions, and discover talents they never knew they had.
