Operations Officer II

Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

45,700 - 61,000 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Commercial Customer Service Centre (CCSC) provides Banking and administration support to the Commercial Banking Centres (CBCs) and their clients across Canada.  Both customer and partner are at the center of everything we do while our key focus is to provide exceptional service to assist our partners in their ability to foster customer loyalty.
 
The CCSC acts as an extension of the CBC dealing directly with clients to process administrative requests while supporting Commercial deposit account opening and maintenance processes for new and existing accounts.

This is a full time, permanent position with a standard work week from Monday to Friday, 8:30 AM to 5:00 PM.

The Operations Officer II:

• Opens new commercial deposit accounts

• Processes account change requests for existing commercial deposit accounts (i.e. change in signing authority)

• Opens additional accounts for existing customers via Letter Of Direction

• Obtain/compile required supporting documentation

• Follows AML, regulatory & legal compliance requirements

• Ability to multi-task and work in a fast paced, high volume environment

• Ensure Service Level Agreements are adhered to at all times

• Ability to work efficiently to meet individual and team driven benchmarks

• Be conscientious and detail oriented in order to mitigate any risk to the bank

• Ability to review and understand complex legal documents

• Demonstrate a sense of urgency and commitment to provide quality customer service

• Must demonstrate the ability to be resourceful and proactive in their approach to Partner and Customer Problem Resolution

• Strong oral and written communication skills are essential

• Ability to work closely in a team environment

• Understand and apply operating policies and procedures

• Ability to take ownership of a situation

• Ability to quickly learn new systems and applications

• Customer service experience considered an asset

• Knowledge of Host applications and C3 considered an asset

• Bilingual (French) would be considered an asset

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet