The Role
Lead and optimize daily e-commerce operations across teams, implement SOPs and dashboards, manage suppliers and website updates, support launches and scale, and work with the founder on strategic execution.
Summary Generated by Built In
We are looking for an operations manager capable of overseeing all daily operations at katana-us.com and its group, bringing structure, efficiency, and clarity.
Tasks
* Managing all daily operations across the company
* Coordinating internal teams (support, creative, logistics, media buyers…)
* Ensuring smooth execution of orders, customer support, workflows, and timelines
* Implementing processes, SOPs, and operational improvements
* Monitoring KPIs and maintaining operational dashboards
* Managing communication with suppliers, partners, and external services
* Supporting product launches and peak seasons (Black Friday, new brands…)
* Troubleshooting operational issues and unblocking bottlenecks
* Overseeing or coordinating website updates and changes when needed
* Preparing the operational infrastructure for scale: new brands, more volume, more complexity
* Working closely with the founder on strategic and execution-related decisions
Requirements
* Has real experience in e-commerce operations
* Is extremely organized, reliable, and execution-focused
* Has strong problem-solving skills and can stay calm under pressure
* Have experience in team management and recruitment
* Can build structure inside an environment that moves fast
* Has experience with online tools (Shopify, Notion, Slack, support tools…)
* Speaks fluent English
* Is available full-time and long-term
* _Bonus : Has the ambition to grow into a Head of Ops → COO position_
Benefits
* Good compensation
* Full remote flexibility (international applicants welcome)
* A long-term role with high responsibility and autonomy
* Potential career evolution (Ops → Head of Ops → COO)
* Work with a team and founder with an ambitious and dynamic vision and execution.
* Being part of a fast-scaling international brand, a chance to build the operational foundation of a future 10-figure group
If you believe you’re a strong fit for this role and want to grow quickly within a fast-scaling e-commerce group, we’d love to hear from you.
Once you submit your application, our team will reach out for an initial conversation if your profile aligns with what we’re looking for.
Tasks
* Managing all daily operations across the company
* Coordinating internal teams (support, creative, logistics, media buyers…)
* Ensuring smooth execution of orders, customer support, workflows, and timelines
* Implementing processes, SOPs, and operational improvements
* Monitoring KPIs and maintaining operational dashboards
* Managing communication with suppliers, partners, and external services
* Supporting product launches and peak seasons (Black Friday, new brands…)
* Troubleshooting operational issues and unblocking bottlenecks
* Overseeing or coordinating website updates and changes when needed
* Preparing the operational infrastructure for scale: new brands, more volume, more complexity
* Working closely with the founder on strategic and execution-related decisions
Requirements
* Has real experience in e-commerce operations
* Is extremely organized, reliable, and execution-focused
* Has strong problem-solving skills and can stay calm under pressure
* Have experience in team management and recruitment
* Can build structure inside an environment that moves fast
* Has experience with online tools (Shopify, Notion, Slack, support tools…)
* Speaks fluent English
* Is available full-time and long-term
* _Bonus : Has the ambition to grow into a Head of Ops → COO position_
Benefits
* Good compensation
* Full remote flexibility (international applicants welcome)
* A long-term role with high responsibility and autonomy
* Potential career evolution (Ops → Head of Ops → COO)
* Work with a team and founder with an ambitious and dynamic vision and execution.
* Being part of a fast-scaling international brand, a chance to build the operational foundation of a future 10-figure group
If you believe you’re a strong fit for this role and want to grow quickly within a fast-scaling e-commerce group, we’d love to hear from you.
Once you submit your application, our team will reach out for an initial conversation if your profile aligns with what we’re looking for.
Skills Required
- Real experience in e-commerce operations
- Extremely organized, reliable, and execution-focused
- Strong problem-solving skills and ability to stay calm under pressure
- Experience in team management and recruitment
- Ability to build structure in a fast-moving environment
- Experience with online tools (Shopify, Notion, Slack, support tools)
- Fluent English
- Available full-time and long-term
- Ambition to grow into Head of Ops / COO
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The Company
What We Do
Katana Group is a fast-scaling international e-commerce brand dedicated to honoring the spirit of the samurai through modern craftsmanship. The company specializes in the production and sale of authentic, hand-forged Japanese katanas, blending ancestral techniques with innovation to create high-performance blades for a global audience.
