Company Description
Sky Nexus is a trusted provider of IT services and consulting, with a strong focus on information security solutions for small and medium-sized enterprises (SMEs). The company’s mission is to empower SMEs with secure, reliable, and scalable technology solutions that support business growth. Sky Nexus understands the unique challenges SMEs face in managing complex information technology and cybersecurity environments. By delivering tailored services and expert guidance, the organization helps safeguard data and systems while improving operational efficiency. Sky Nexus operates in a rapidly evolving digital landscape, offering team members opportunities to work with modern technologies and contribute to meaningful client outcomes.
Role Description
This is a full-time, on-site role based in Melbourne, VIC for an Information Technology Operations Manager. The IT Operations Manager will oversee day-to-day IT operations, ensuring the stability, performance, and security of infrastructure, systems, and networks. This role will manage IT support teams, coordinate incident and problem management, and ensure timely resolution of technical issues affecting internal users and client environments. The manager will develop and implement IT policies, standards, and processes aligned with IT service management (ITSM) best practices. Responsibilities include capacity planning, vendor and asset management, budgeting support, and reporting on operational performance and service levels. The role will also collaborate closely with security and consulting teams to align operational activities with information security requirements and business objectives.
Qualifications
- Strong foundation in IT Operations and Information Technology, with experience overseeing infrastructure, networks, and core business systems.
- Proven IT Management experience, including leadership of technical teams, resource planning, and stakeholder communication.
- Hands-on background in Technical Support, with the ability to guide teams through complex incident resolution and root cause analysis.
- Practical knowledge of IT Service Management (ITSM) frameworks (e.g., ITIL) and experience managing SLAs, change management, and service delivery processes.
- Experience working in environments with a focus on information security and compliance is highly beneficial, particularly supporting SME clients.
- Excellent analytical, problem-solving, and decision-making skills, with a structured and process-oriented mindset.
- Clear written and verbal communication skills, with the ability to translate technical issues into business-focused language.
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Relevant certifications (e.g., ITIL, CompTIA, Microsoft, Cisco, or similar) are advantageous.
Skills Required
- Experience overseeing infrastructure, networks, and core business systems
- Proven IT management experience including leadership of technical teams and resource planning
- Hands-on technical support background with incident resolution and root cause analysis
- Practical knowledge of IT Service Management (ITSM) frameworks such as ITIL and experience managing SLAs and change management
- Experience working in environments with information security and compliance focus (supporting SME clients)
- Excellent analytical, problem-solving, and decision-making skills with a process-oriented mindset
- Clear written and verbal communication skills, able to translate technical issues to business language
- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience
- Relevant certifications (e.g., ITIL, CompTIA, Microsoft, Cisco)
What We Do
Sky Nexus is an Australian technology and consulting company that helps organizations modernize operations, strengthen cybersecurity, and accelerate digital transformation. We partner with businesses, not-for-profit organizations, educational institutions, government agencies, and enterprise clients to deliver practical technology solutions that create measurable outcomes. Our services span multiple disciplines, including: • Software Development and Custom Applications • Web and Mobile Application Development • Cybersecurity Consulting and Security Assessments • Cloud Architecture, Migration and Management • IT Strategy and Digital Transformation • Infrastructure Design and System Integration • Data Analytics, Business Intelligence and Automation • Managed Technology Services and Technical Support • AI and Emerging Technology Solutions • Website Hosting, Branding and Digital Marketing We believe technology should be secure, scalable, and aligned with business goals. Our team works closely with clients to understand their challenges and deliver solutions that improve efficiency, reduce risk, enhance customer experiences, and support long-term growth. From cybersecurity maturity assessments and cloud modernization projects to custom software platforms and automation initiatives, Sky Nexus combines technical expertise with strategic thinking to help organizations succeed in an increasingly digital world. Our mission is simple: empower organizations through innovative, secure, and future-ready technology solutions.
Why Work With Us
Sky Nexus combines cybersecurity, cloud, software development, AI and consulting under one roof, helping organizations solve complex challenges end to end. We offer meaningful projects, continuous learning, innovation, and opportunities to make a real impact while working with a collaborative, growth-focused team. Across industries and sectors. AU
