Operations Manager

Description

Summary

Responsible for assisting the General Manager with execution of planning, directing, controlling, and coordination of the business in accordance with the missions, visions, philosophies, policies, and objectives set forth by Ownership. The Operations Manager assists in the effective administration of all departments by helping to ensure that gaming, legal, and safety policy compliance is always followed. The Operations Manager provides effective leadership, with primary objectives of attaining maximum profit on operations through effective marketing, fiscal management strategies and ensuring extraordinary guest experience. The Operations Manager must work well in a team environment and foster a problem solving, positive, and can-do approach to all responsibilities.

The Operations Manager interacts daily with Casino and Bar/Restaurant guests to create a welcoming atmosphere. By doing so, this ensures that a standard of excellence in guest service is delivered, and customer satisfaction throughout the casino is achieved and maintained. The Operations Manager has full comp privileges to use as they see fit and as business needs/strategies warrant. 

Requirements

Essential Duties and Responsibilities include the following: (Other duties may be assigned).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Lead, through subordinate staff, and participate in the effective management of Property operations to maximize financial performance while upholding quality, safety and sanitation standards and maximizing levels of guest satisfaction.
2. Participate in regular staff meetings as directed and organize, arrange, and conduct employee meetings for subordinate positions on a regular basis.
3. Primary verifier/authorization for all jackpots over the Manager on Duty limits.
4. Primary contact for immediate needs on property, first responder for property emergencies to evaluate, assist and of communicate upwards appropriately. 
5. Assist on-site Surveillance and Security Management. Review/investigate incidents as needed, and work with Security/Surveillance to maintain records of property incidents.
6. Work with Human Resources, Security, and Surveillance in the investigation and documentation of employee on the job injuries and incidents as needed.
7. Assist Marketing in the development and execution of casino promotions, special events, employee events, casino holiday decoration etc.
8. Ensure scheduling of Casino personnel is completed in a timely manner using best business practices to obtain maximum labor efficiencies without adversely affecting guest service, guest and employee safety and comfort. Fill in for MOD or other shifts as required. 
9. Conduct and arrange team meetings with department personnel on a regular basis and as needed; provide recognition and rewards. 
10. Track attendance and approve payroll for assigned employees.
11. Maintain inventory control of office/casino supplies as needed.
12. Fully understand and assist in compliance with all federal, state, county and municipal regulations pertaining to the health, safety, labor and gaming requirements of the property and its employees/guests.
13. Maintains confidentiality of all relevant information concerning guests, employees, and company assets.
14. Makes recommendations for disciplinary action and performance reviews.
15. Consults Human Resources regarding the preparation and presentation of disciplinary, coaching, and performance documentation as needed.
16. Maintains compliance of all gaming, local, state and federal laws regulations. 
17. Be a leader and a role model to all employees.
18. Works with Human Resources department to ensure a productive, participative, and comfortable work environment in which all employees are valued and treated lawfully and consistently. Ensure compliance with all local, state, and federal employment and labor law regulations. Directly facilitates open employee communications to discern grievances, and to respond to these grievances in all appropriate manners, including redressing meriting correction. Knowledgeable of all property departmental policies regarding employees and report all violations of company policies/rules/procedures. Conducts interviews and recommends applicants for hire.
19. Ensure that guest satisfaction is consistently obtained and maintained.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess a combination of the following knowledge, skills, and abilities, and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires very good communication skills, both verbal and written.
• Must successfully perform independently or in a team environment as a team leader. There is minimal direct supervision.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Knowledge of Property Management System, Point of Sale system, computer accounting programs, and math skills.
• Knowledge of how all alarm and safety systems function.
• Ability to assess/evaluate other employees’ performance in a fair and consistent manner.
• Ability to supervise, train and motivate employees.
• Ability to effectively communicate, negotiate, influence professionals, employees and/or Casino guests.
• Ensure that guest satisfaction is consistently obtained and maintained.
• Possess advanced knowledge of the principles and practices within all casino disciplines, including experiential knowledge for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information to improve new practices, or develop new approaches.
• Ability to make decisions with the use of general policies and procedures available.
• Ability to apply supervisory/management (soft) skills.
• Thorough knowledge of gaming, federal, state, and local laws governing equal employment opportunity, civil rights, occupational safety/health, wage/hour issues, and employee relations. 
• Knowledge of gaming, federal, state/local laws, ordinances, and regulations pertaining to the sales of alcohol to underage guests.

Physical Demands

• Most work tasks are performed indoors. Temperatures are moderate and controlled by property environmental systems. Ability to work in a noisy, crowded, smoky casino environment necessary.
• Must be able to sit at a desk for several hours per day. Walking and standing are required the rest of the working day. This includes traveling to and from meetings. The length of time of these tasks may vary from day to day, and task to task. Must be able to move about the Casino and operational areas. 
• Must be able to reach other departments of the casino in a timely manner.
• Reaching, bending, stretching, and lifting to 50 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Ability to actively listen and effectively communicate with guests, supervisors, and subordinates.
• Successful use of near-vision and depth perception.
• Requires manual dexterity to operate all necessary equipment.
• Must have finger dexterity to operate office equipment such as computers, printers, 10-key adding machine, desk and cell phone, filing cabinets, Fax machines, photocopiers, and other office equipment as needed.