Operations Manager

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. 

Accountabilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join Barclays as an Operations Manager within Cash Management Operations, Global Payments Services, where you will play a critical leadership role in ensuring the effective delivery and oversight of operational services across the UK and India.

In this position, you will be accountable for the leadership of Cash Management Operations (CMO) in the UK, while also maintaining day-to-day oversight and responsibility for India operations. You will ensure the smooth operational running of the function, working closely with teams across locations to deliver strong performance against KPIs, maintain robust controls, and effectively manage customer escalations.

This is an exciting opportunity for an experienced operations leader to drive operational excellence, lead high-performing teams, and contribute to the continued success and transformation of Global Payments Services within a fast-paced and complex banking environment.

To be successful as an Operations Manager, you should have:

• Leadership experience is essential, with a proven ability to lead, develop, and inspire high-performing teams.
• Comprehensive understanding of the Front-to-Back Global Payments framework, including operational processes, controls, technology, and engagement across business units within BI and BUK.
• Exceptional organisational, stakeholder management, and communication skills.
• Proven experience in Operational Risk Management and maintaining strong control environments.
• Proven operational leadership to drive results and excellence. Demonstration of the ability to manage teams which maybe in more than one location and grow, challenge and change the functions.
• Proven experience in Operational Management (including management of on-line systems and management of substantial staff numbers across a variety of geographical locations.

Some other highly valued skills may include:

• Knowledge of specific processing products designed to meet customer requirements.
• Comprehensive understanding of Corporate Operations and Technology strategies, including how processes and resources interact across functions.
• Strong awareness of business unit strategies and associated operational policies.
• Good knowledge of Group HR principles and practices.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be performed from Glasgow or Bournemouth, with a hybrid working model of working a minimum of 2 days per week in the office