Our hospitality-driven real estate brand is growing, and we are seeking hard-working and passionate top talent to grow their careers with us! If you are interested in being a pioneer with AVE as we continue to expand our portfolio of luxury flexible-stay apartment communities nationwide, apply today for an opportunity to join our award-winning team. For four consecutive years, AVE has been ranked in our tier as #1 Apartment Operator in the country, based on resident survey scores through the Kingsley Survey program!
What is an Operations Manager at AVE?
The Operations Manager acts as the well-rounded right hand of the General Manager to ensure efficient day-to-day operations of their community of luxury apartment rentals and flexible-stay furnished apartments. The Operations Manager holds key financial and administrative responsibilities including invoicing, processing payments, reporting, budgeting, and ensuring all resident records are up-to-date and accurate. They provide the highest level of service to our residents, partners, and guests and takes ownership of overseeing the smooth operation of our housekeeping and maintenance teams.
If you are someone who is hands-on, will thrive in a fast-paced environment, never misses a detail or a deadline, and can seamlessly adapt to shifting priorities throughout the day, this could be the ideal role for you!
Responsibilities
- Ensure all aspects of the operations of the community are running smoothly on a daily basis
- Prepare accurate invoices for new and existing corporate clients to ensure timely remittance of payment
- Process all receipts daily including rent payments, credit card charges, and ACH payments
- Maintain accurate resident rent ledgers and personal information
- Process new applications and set up and execute new leases
- Process and negotiate lease renewals as per the direction of the General Manager
- Process accounts payable with the General Manager's approval
- Monitor the financial operation and achieving budgeted NOI
- Assist with resident relations and enforce community rules and regulations
- Maintain accuracy of all resident and vendor files
- Play an active role in scheduling for the Housekeeping and Maintenance teams
- Assist with the recruitment process for new housekeeping and maintenance team members
- Take ownership of managing vendor relationships and scheduling vendors for any community needs
- Communicate and assist residents with the details of their stays and provide exceptional service at every step in the process
- Assist the sales team with touring prospects, walking the sales path, and preparing for sales events as needed
Requirements
- Minimum of 1-3 years of experience with accounting, bookkeeping, and/or financial management and reporting
- Minimum of 1-3 years of experience in a front-facing operational role
- Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred
- Working knowledge of industry software systems such as Yardi, Voyager, PAYScan, and Oscar is a plus
- High proficiency in Microsoft Excel
- Strong detail orientation and high degree of accuracy
- Excellent customer service and organizational skills
- Superior time management skills and proven ability to meet deadlines
Compensation
- $70,000-$80,000/year
Individual compensation decisions will vary as the annual base compensation range provided is approximate and determined by a variety of factors including but not limited to experience, qualifications, education, and geographic location. AVE also offers additional bonus potential paid out on a monthly and/or quarterly basis (dependent upon the position), which is not included in the base compensation range listed above. All applicants who meet the general job requirements as outlined in the description are encouraged to apply.
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The Perks
- Fun, positive, and collaborative work environment
- Robust training program and ongoing professional development opportunities
- Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)
- Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only)
- Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
- Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)
- A career home! Tons of potential for long-term career advancement within a rapidly expanding organization
About AVE
AVE is a brand of Korman Communities, a fifth-generation, family-owned-and-operated real estate company on a mission to create raving residents! Our first-class residential communities offer flexible living solutions - fully furnished apartments for month-to-month stays and contemporary unfurnished apartments for longer lease terms.
Our communities are designed to deliver unparalleled carefree living. We have professional, friendly teams on site to provide exceptional service, complimentary, on-demand, business and resort amenities for convenience, and fun resident events to create a sense of community.
While we own and operate a growing portfolio of best-in-class residential communities nationwide, our most important asset has always been our passionate, dedicated team members. We have a lot of longevity within our team because we commit to team members who embrace our values and promote our reputation for excellence. Many decades ago, we committed ourselves to a value system called QUEST which stands for Quality, Uniqueness, Excellence, Service, and Teamwork. The "S" representing "service," has been the driving force behind everything we do: service to our team members, service to our residents, service to our clients, and service to our communities.
Visit us online at https://www.aveliving.com/careers.
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When you apply to a job on this site, the personal data contained in your application will be collected by Korman Communities.
Your personal data will be processed for the purposes of managing Korman Communities recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under CCPA 1798.145, pursuant to CPRA section 31 as necessary for the purposes of the legitimate interests pursued by Korman Communities, which are the solicitation, evaluation, and selection of applicants for employment.
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Korman Communities to help manage its recruitment and hiring process on Korman Communities behalf. You can obtain a copy of the standard contractual clauses by contacting us at [email protected].
Your personal data will be retained by Korman Communities as long as Korman Communities determines it is necessary to evaluate your application for employment. Under the CCPA/CPRA, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted by contacting us at [email protected].
Top Skills
What We Do
Live Better. AVE by Korman Communities specializes in fully furnished suites and luxury apartments, perfect for extended-stay business travelers, individuals in transition whether they are renovating their home, in between homes, or simply rethinking their current living situation, and discerning renters. For more than 100 years, our fifth-generation, family-owned-and-operated company has been providing seamless living, exceptional service, and unparalleled amenities at our sophisticated communities. Our community locations are convenient to major employers, thriving downtown centers, and transit to metro areas. Our goal is to provide a lifestyle of comfort and convenience for our residents. Each community boasts a dedicated service team and cutting-edge business and resort amenities such as pools, fire pit lounges, 24-hour, state-of-the-art AVE Fit centers, wellness classes, seasonal bike share, tranquility gardens, AVE Screen media theaters, and outdoor gaming and recreation. The AVE lifestyle is the product of five generations of Korman experience, expertise in design, dedication to exceptional service, and implementation of proven innovations.
