Ekimetrics is a global leader in Marketing & Commercial effectiveness and AI-powered solutions. Since 2006, we’ve been helping businesses optimize marketing and operations by combining AI with business and tech expertise across 4 domains: Marketing & commercial effectiveness, Customer analytics, Operational excellence, ESG & sustainability.
With a full in-house team and offices in Paris, London, New York, Hong Kong, and Shanghai, we deliver tailor-made solutions that turn data into real positive impact, leveraging our unique combination of technology and services.
We excel at delivering AI impact at scale. Our mission is to harness this power to tackle the world’s most urgent issues. We commit to responsibility and frugality in AI, systematic AI impact at scale, and loyalty to our values and DNA.
Your Responsibilities
- Coordinate assignment of professionals to project based on skills, availability, and priority needs.
- Maintain accurate, up-to-date employee profiles to support informed staffing decisions.
- Support weekly staffing cycles by preparing data, understanding demand, and identifying best-fit matches.
- Track project pipeline inputs to anticipate staffing needs and contribute to short and long-term planning.
- Create, document, and conduct trainings on operations processes.
- Monitor workload distribution and surface capacity risks or imbalances across teams.
- Maintain current views of utilization, availability, and upcoming work needs.
- Maintain forecasting views: planned revenue, planned production capacity, and operational risks
- Prepare basic reports/dashboards on utilization, capacity, and resource readiness for leadership review.
- Ensure data & tools accurately translate business reality.
- Ensure delivery teams are respecting the reporting processes and inputting the right information on the tools.
- Proactively flag discrepancies / points of attention.
- Partner with account and technical managers to confirm staffing decisions and resolve minor conflicts.
- Serve as point of contact for employees regarding assignments, workload considerations, and staffing clarity.
- Communicate staffing updates, risks, and changes to appropriate stakeholders.
- Collaborate with cross-functional teams to ensure smooth onboarding, transitions, and internal handoffs.
As an Operations Manager at Ekimetrics you will support the effective staffing of project teams by coordinating assignments, maintaining visibility into team capacity, and helping ensure work readiness across the organization. This role falls within Operations, with close collaboration with HR, Finance, and delivery teams. The specialist serves as a key connector between project teams, account managers, and leadership, ensuring that assignments are aligned with skills, availability, and business needs. The position helps balance workloads, monitor utilization trends, and support day-to-day communication to keep stakeholders informed and projects properly staffed.
Staffing & Resource Planning
Capacity, Utilization & Work Readiness
Reporting Accuracy & Quality
Stakeholder Management
Your Profile
- Bachelor’s or Master’s degree in Business Administration, Human Resources, Data Analytics or a related field.
- 4+ years of experience supporting staffing, scheduling, or resource coordination in a professional services or project-based environment.
- Familiarity with utilization tracking, capacity planning concepts, or project workflow processes.
- Advanced Excel skills and proficiency in project management software(s) (Napta a plus).
- Strong organizational skills, attention to detail, and the ability to communicate clearly with multiple stakeholders.
Why Join Us?
At Ekimetrics, we believe your ideas truly matter. Here, your ideas are yours to build and bring to life. We embrace an entrepreneurial spirit, encouraging you to push boundaries to achieve meaningful impact. But it’s not just about individual success—we thrive on collaboration and enriching one another.
Together, we’re constantly learning and growing, whether through personalized career paths and training, challenging projects, mentorship, or simply through the diverse perspectives we bring to the table.
And perhaps more importantly, we believe in enjoying what we do. Ekimetrics is a stimulating and safe environment where you can thrive as your authentic self.
In 2023, Ekimetrics obtained the “mission-driven company” status, reflecting our strong commitment to CSR.
Our purpose: Accelerate organizations’ transformation towards sustainability, through the application of data science and artificial intelligence.
We were also certified Great Place to Work© in France, the United Kingdom, and the United States in 2023, and our Hong Kong office received the Best Companies to Work for in Asia 2023© award.
Ekimetrics is part of the French Tech 120 ranking. We have been selected by La French Tech to join the prestigious group of the top 120 French scale-ups, recognized for their potential to become international leaders.
As an employer, Ekimetrics offers equal employment opportunities to all, regardless of gender, ethnicity, religion, sexual orientation, social status, disability, or age. Ekimetrics strives to develop an inclusive work environment that reflects diversity within its teams.
Please note that we do not offer visa sponsorship or transfer for this position.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools only assist our recruitment team but do not replace human judgement. Final hiring decisions are always ultimately made by humans. If you would like more information about how your data is processed, please contact us.
What We Do
Ekimetrics is a pioneering leader in data science and AI-powered solutions for sustainable business performance. We help companies get more from their data and implement pre-packaged AI solutions, so they can combine high impact with long-term business purpose. A focus on impact – steered by purpose Ekimetrics works with many of the world’s leading businesses to accelerate their transformation to sustainability through the application of data science and artificial intelligence. We are uniquely specialized in creating scalable data and analytics solutions that drive high-impact optimizations in alignment with overarching brand strategy and sustainability goals. Our goal: Enable our clients to pursue practical short-term gains combined with long-term value creation. For over 16 years, we’ve pioneered the use of AI and advanced data science applied to unified marketing measurement, holistic business optimization and broad-ranging sustainability goals. In particular, we’ve specialized in using its strengths in balancing multiple constraints in order to reconcile financial KPIs with non-financial goals. A business-first approach to solutions delivery All our 320 data experts and industry specialists work together in integrated squads. We value specific industry and domain expertise and focus on practical solutions in use. This is why we don’t outsource execution: so we can reduce the time to results while maintaining quality, believing in a high-service approach. We maintain our own data science platform, and a collection of pre-packaged solutions that we use to provide insights and to deploy scalable solutions faster. Key figures: • 320+ data experts • 1,000+ data science projects • 50+ countries in which we deliver projects • 4 offices worldwide Visit us at ekimetrics.com.
