Operations Manager

Build a Career That Matters with One of the World’s Most Respected Employers!

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OPPORTUNITY

We are seeking a driven and operationally minded leader to join our team in Harrisburg, PA. In this role, you will be responsible for contract execution, operational performance, safety compliance, and team development within your assigned area. You will work closely with service providers, ensure adherence to contractual commitments, and contribute to operational excellence through cost optimization, performance monitoring, and the deployment of standard processes.

If you are passionate about delivering high-quality service, improving performance, and leading teams to success—this is an exciting opportunity to make a substantial impact.

*50%-75% Overnight Travel is Required*

WHAT WILL YOU DO

Contract Management & Execution

• Monitor and supervise implementation of contracts within the assigned area, including distributing work instructions and monitoring service provider performance.

• Guarantee compliance with all contractual commitments.

• Implement service provider performance monitoring, identify gaps, and develop action plans to restore performance to target levels.

• Manage qualification and disqualification of service providers in accordance with operational standards.

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Area Operational Management

• Optimize operational costs while maintaining high-quality service.

• Contribute to resolving operational issues and settling disputes.

• Provide accurate operational reporting as required.

• Track and analyze operational indicators, driving continuous improvement across the team.

• Lead, develop, and support team members to ensure high performance.

• Ensure full deployment of safety rules and adherence to company safety standards.

• Oversee ordering and receipt processes for tires within the designated perimeter.

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Product & Service Technical Knowledge

• Match offerings and solutions to customer needs and operational requirements.

• Leverage technical expertise within the organization to enhance service quality.

• Demonstrate understanding of competitive products and services.

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Team Management

• Lead employees based on the company’s leadership model.

• Ensure ethical business practices are followed at all times.

• Model and uphold core values: Customer Centricity, Respect, Integrity, Teamwork, Responsibility, Accountability, and Winning.

• Coach, train, and evaluate team members, ensuring compliance with working methods and fostering professional development.

• Analyze performance indicators to support variable compensation processes.

• Define relevant performance targets and ensure the team is equipped to achieve them.

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WHAT WILL YOU BRING

• Commitment to ethical conduct, safety standards, and core company values.

• Demonstrated leadership skills with experience coaching and developing teams.

• Strong ability to manage contracts, ensure compliance, and monitor the efficiency of service providers.

• Proven experience optimizing operational performance and cost efficiency.

• Solid understanding of operational indicators and ability to drive performance improvement.

• Knowledge of product and service offerings, with the ability to compare solutions against competitors.

• Strong problem-solving skills, particularly in resolving operational challenges and disputes.

• Excellent communication and reporting abilities.

• Ability to manage multiple operational processes including ordering, reception, and exceptions/derogations.

#LI-JM1

Ready to Shape the Future of Innovation?

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.

The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.

Why Michelin?

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.

• Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.

• Innovation-Driven: Work on projects that matter—from sustainable materials to digital transformation.

• Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at [email protected].

This position is not available for immigration sponsorship.

We build the future with people like you. Begin your career with Michelin today!