We are seeking a strategic and results-driven Remote Operations Manager to oversee and optimize daily operations across our plumbing and heating service division. This role ensures seamless coordination between field technicians, dispatch, customer service, and project management teams. The ideal candidate is data-driven, process-oriented, and experienced in service-based industries.
Key Responsibilities
• Oversee day-to-day operational performance and service delivery standards
• Develop and implement KPIs to monitor productivity, revenue, and service quality
• Improve workflow efficiency between dispatch, field teams, and administration
• Lead weekly operations meetings and performance reviews
• Manage budgets, cost controls, and vendor relationships
• Implement systems to improve customer satisfaction and response times
• Drive continuous improvement initiatives and operational scalability
Qualifications
• 5+ years in operations management (service or trade industry preferred)
• Experience managing remote or distributed teams
• Strong knowledge of scheduling, dispatch software, and CRM systems
• Financial literacy (budgeting, forecasting, cost control)
• Excellent leadership and problem-solving skills
Key Competencies
• Strategic thinking
• Process optimization
• Data analysis
• Cross-functional leadership
• Change management
Top Skills
What We Do
Promec Plumbing & Heating is a professional plumbing, heating, and mechanical services company based in Coquitlam, British Columbia, Canada. The business serves residential, commercial, and strata (multi-unit) clients throughout Coquitlam and the surrounding Tri-Cities area.  • Industry Experience: The company brings more than 25 years of combined experience in plumbing, heating, drainage, and HVAC systems, though an exact establishment year isn’t publicly listed on their site.  • Core Services: They provide comprehensive services including: • Plumbing: Leak repairs, repiping, fixture installations, sewer line repair.  • Heating & HVAC: Furnace and boiler servicing, water heater and tankless system installation, air conditioning and heat pump support.  • Drainage: Drain cleaning, high-definition sewer camera inspections, drain repiping.  • Approach & Values: The company emphasizes reliability, honesty, quality workmanship, and safety. Transparent communication and long-lasting solutions are central to how they operate.  • Client Focus: Promec works with homeowners, property managers, businesses, and strata councils, offering both routine repairs and full system installations or upgrades.  • Local Reputation: Locally, they’re known for professional service, punctual response times, and clear client communication.  In summary, Promec Plumbing & Heating is a seasoned mechanical service provider in British Columbia with a broad range of plumbing and heating expertise, a strong local reputation, and a focus on quality and customer satisfaction
Why Work With Us
The company emphasizes reliability, honesty, quality workmanship, and safety. Transparent communication and long-lasting solutions are central to how they operate
