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RAYUS Radiology is looking for an Operations Manager to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an Operations Manager, you will be responsible for all operational aspects of running center(s) in the assigned market. Operational responsibilities include planning, staff management, budget management, working closely with all partners, maintaining relationships with referring groups, and on-going customer service functions. This position is also responsible for meeting the quality and operational goals (i.e., efficiency, productivity, costs) for the market. This is a full-time position, working Monday thru Friday; 8:00 AM - 5:00 PM.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(40%) Center Operations
- Remains visible at centers and has an understanding of a center's morale and workload
- Maintains productive relationships with center's customer base in defined market through delivery of extraordinary customer service
- Arranges appropriate physician coverage for all contrast and sedation studies
- Interfaces with Radiologists to create and maintain up-to-date protocol manuals for all modalities
- Works with sales team, patients, and referring offices to ensure satisfaction
- Attend sales calls and lunch meetings with sales team, providing operations knowledge
- Assists in targeting payor relationship opportunities in the market
- Monitors payor referral activity
- Interfaces with Medical Director, SVP/GM, and/or all technical and administrative staff to ensure effective teamwork and efficient center operations
- Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions
- Maintains a safe environment for patients, technologists, radiologists and any other center associates with the assistance of the center safety coordinator
- Assists Marketing department to develop mailing collateral for defined market
- Ensures compliance with all HIPAA guidelines
(30%) Staff management
- Oversees and assists in training of new associates and supervisors, providing resource and technical expertise
- Manages staff performance evaluations, compensation recommendations and development of associates including performance improvement plans, disciplinary actions and/or termination of associates
- Leads regular staff meetings and employee one-on-one discussions
- Supports and conducts training efforts for continuing education for the technologists and nurses
- Ensures all technologists are compliant with CEU credits, in good standing with appropriate registries, updated with CPR credits, etc.
- Maintains staff retention by implementing effective retention strategies
- Implements strategies to promote teamwork within the center and with other associates including management and radiologists
(25%) Center Planning
- Plans, organizes, develops, implements and interprets the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation
- Develops and manages the budget for the center(s) and recommends financial decisions for the center
- Monitors performance and profitability of services offered
- Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc.
(5%) Completes other tasks and projects as assigned
Preferred QualificationsRequired:
- Associate's degree
- 5 years of technical/radiology experience, functioning as a technologist within radiology imaging
- 3-5 years of management experience with direct reports
- Microsoft Office Suite Experience
- Valid driver's license and proof of current insurance
Preferred:
- Bachelor's degree in a related field
- 2-3 years marketing and sales experience in a health care setting
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.
Top Skills
What We Do
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS Radiology is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment. With more than 2,000 team members and over 400+ affiliated radiologists, we are committed to delivering clinical excellence in communities across the U.S., driven by our compassionate, safe, and cost-efficient care, and superior service to referring providers and patients.
RAYUS Radiology is the premier provider of high-quality radiology services such as MRI, PET/CT scans, along with minimally invasive techniques like interventional and vascular services, plus injections and biopsies. This extensive range of services is offered through our growing national footprint with 140 centers and short- and long-term hospital partner solutions across all 50 states.
We are currently involved in more than 150 clinical trial protocols. In addition, we acquire, manage, and distribute over 75 million images annually across modalities, putting us squarely at the forefront of the nation’s shift to personalized, targeted medicine.
RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services—all to provide the highest level of patient care possible.
