About Stepful:
Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—especially those from underserved communities—launch high-demand healthcare careers.
In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to build talent pipelines and address the growing shortage of allied health workers. Our graduates, including Medical Assistants, Pharmacy Technicians and more, go on to work at major employers like CVS, NY-Presbyterian, and Walgreens.
Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT. Additionally, we were named the #1 EdTech company in the U.S. by TIME for 2025 and to GSV's 150 Most Transformational Growth Companies in Digital Learning.
We’re unlocking the full potential of the global workforce—improving access to quality healthcare for everyone, everywhere.
Our values:
We credit much of our success to our exceptional team. We’re looking for mission-driven individuals who thrive in fast-paced, sometimes ambiguous environments, and embody our four core values:
Care first: We do whatever it takes for our students to succeed.
Learn quickly: We test, learn with data, and iterate.
Build together: We win when we rely on each other.
Own it: We show up, take initiative, and show pride.
The opportunity:
As an Operations Manager, you will lead strategic initiatives to improve our student experience, overseeing a growing team of student-experience professionals. You will build processes and systems to scale our operations and provide an outstanding learning experience for our new programs.
This role reports directly into our Group Manager, Operations.
What you'll do:
Drive strategic initiatives to improve a large portion of the student journey from learning to job placement.
Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale.
Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators.
Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals.
Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates.
Work cross-functionally with our product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps.
What you'll bring:
You have 3+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment.
You are highly analytical, can optimize metrics, and successfully develop action plans to meet business goals.
You can own both strategy & execution
You can motivate a team to support a large number of students
You are willing to do whatever it takes to get the job done successfully
You aren’t afraid to get your hands dirty
You learn quickly through experimentation
You thrive in a fast-paced, ambiguous environment
Bonus points if:
You have an MBA
You worked at a startup
You have taught or coordinated online courses at scale
You worked in healthcare
Interview Process:
Step 1: Introductory call with Talent Acquisition team member
Step 2: Hiring Manager interview
Step 3: Take-home assignment
Step 4: Virtual panel interview
Step 5: On-site panel interview in NYC
Benefits and Compensation:
Meaningful Equity Stake
Subsidized Medical, Dental, and Vision insurance plan options
401(k)
FSA, HSA and commuter benefits
Learning stipend
Open vacation policy, including:
Guidance of 15 days PTO annually
Stepful closed the last week of December
15 work-from-anywhere days
10 public holidays observed for 2025
The target base salary range for this opportunity is $120,000 - $160,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.
Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.
What We Do
Stepful unlocks the full potential of the global workforce, improving access to quality healthcare for everyone, everywhere.
Our platform is designed for working adults, particularly from historically underserved communities, providing virtual instructor-led courses that include live, cohort-based learning sessions and one-on-one coaching for those looking for entry-level positions in hospitals and healthcare settings.
Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions such as CVS, Walgreens & NY Presbyterian Hospital. Stepful is backed by Y Combinator, Reach Capital and AlleyCorp and recently closed a round led by Oak HC/FT.
Why Work With Us
At Stepful, we’re on a mission to transform lives. We’ve grown to 20K+ students in just a few years, helping people launch healthcare careers they never thought possible. We use cutting-edge AI to scale human connection—and we don’t wait for opportunity. We create it, together.
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Stepful Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Stepful, we balance flexibility with in person connection. We're hybrid in-office Tues-Thurs to collaborate, with 15 work from anywhere days annually, a week off between Christmas & New Year’s, and open vacation—because rest fuels impact.
