Operations Manager

Salary: Competitive, Between £45,000 to £50,000 (depending on experience)

  plus annual performance bonus, company car or car allowance and pension

Hours: 40 hours per week, Fully Office Based

Location: Kingston Upon Thames, KT1 3GZ

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. 

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

- 25 days of annual leave 

- Discounts on everything from groceries to well known retailers

- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household

- One paid days leave every year to volunteer and support your community 

- Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Lead team with visible presence, mentor managers on contract expectations, and champion workplace inclusion

• Ensure compliance with Health & Safety policies while promoting a safety-first culture and good practices

• Develop and maintain employee engagement, oversee staff welfare, and ensure effective team communications

• Maintain strong relationships with internal and external stakeholders

• Manage and monitor budget performance, ensuring costs are controlled and reviewed regularly

• Drive operational excellence and KPI adherence maintaining compliance with Veolia Minimum Requirements

• Monitor service performance through Power BI reporting system and implement improvement plans where needed

• Ensure proactive management of workforce and service delivery issues to prevent client/resident complaints

• Build and maintain strong partnerships with council officers and client teams, ensuring timely resolution of escalated issues and effective communication

• Oversee staff training programs, including maintenance of training matrices, TBTs, and performance reviews

• Manage disciplinary processes, safety investigations, and maintain positive industrial relations with trade unions

• Monitor and report equipment/property maintenance needs while ensuring effective communication of operational processes to wider team

What we're looking for;

Essential:

• IOSH (Institute of Occupational Safety and Health)

• Driving License 

• High level of IT Literacy

• Strong Communication Skills 

• CMS  holder and if not willingness to achieve qualification in first year.

Desired:

• First aid trained

• Ability to influence and persuade differing levels of personnel. 

• Previous customer service experience.

• Previous experience working with a client team

• Yellow plant operators experience

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. 

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. 

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.