Operations Manager

Some of the interesting things you will be responsible for as Operations Manager:

• Provide office and compliance management and support to the Palo Alto office including Brokerage/Transactional, Human Resources/Staff, Local Management, Administrative, and Event Planning responsibilities 
• Prioritize and monitor workflow, solving issues and escalating to corporate departments when needed 
• Hire, train, develop, and manage staff 
• Aid in the provision of a ‘concierge’ level of service to brokers 
• Be responsible for onboarding for all classifications of personnel including both employee and brokers and care for ongoing employee and broker experiences  
• Assist sales management in the preparation of reports, local sales contests, and other similar projects as needed  
• In alignment with sales management, be responsible for communicating and implementing intra‐office and inter‐office/department 
• Be responsible for facilities and logistics coordination for office needs – moves, remodels, reorgs, etc. including interfacing with Property Management
• Plan and coordinate office events throughout the year, including the New Year's kickoff, broker recognition events, external and in-office social events (such as summer and holiday parties), and charitable events
• Work collaboratively with offices and departments across the division and firmwide  

The proven success you'll bring to the Operations Manager Role:

• Excellent soft skills: collaborative, proactive, and approachable with a strong desire to manage and develop team members and the sales office environment 
• Intermediate/strong computer skills including Office365, MS Word, Excel, PowerPoint, and Outlook 
• Strong organizational, interpersonal and communication skills as well as proofreading and editing abilities 
• Quick learner and you enjoy learning/working with software and technology 
• Excellent attention to detail 
• Reliable and punctual, take pride in owning your responsibilities, contributing to the team and leading by example


Role Requirements:
• 3+ years of experience in office and staff management  
• Experience‐based knowledge of compliance and HR functions 
• Strong MS Office skills – Excel/Word/Outlook/PowerPoint 
• Superior writing, editing and proofreading skills 
• Staff supervisory experience 
• Ability to multi‐task and accurately meet deadlines in a demanding environment 
• Budget, purchasing or similar cost‐efficient‐decision‐making skills 


Preferred: 
• Preferred background: Real Estate ‐brokerage, legal, finance, property management
• Event planning experience 
• Bachelor’s degree or relevant professional education

Benefits and Perks

• Medical, Dental, and Vision Insurance
• Basic Life and AD&D Insurance
• Voluntary Life and AD&D Insurance
• Short-Term & Long-Term Disability Coverage
• Flexible Spending Accounts (FSA)
• Cancer Guardian Program
• 401(k) Plan with Company Match
• Wellness Program
• Employee Assistance Program (EAP)


Additional benefits may be available based on position and eligibility. We are committed to supporting our employees’ well-being and professional growth.
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