Operations Manager

Ready to take your career to new heights? Prestige Development Group, a leading US-based software development company, is here to make it happen. Specializing in custom web applications, contingent staffing, and federal contracting, we're at the forefront of innovation in desktop, mobile, and web-based applications.

But what sets us apart isn't just our expertise—it's our people. At Prestige Development Group, your voice matters. We're not just looking for employees; we're seeking out-of-the-box thinkers who thrive on collaboration, tenacity, and creativity.

Join our team, and you'll find a culture that celebrates innovation and rewards initiative. We believe in investing in our team members, providing opportunities for growth, and fostering an environment where your talents can flourish.

If you're ready to be part of something bigger, where your contributions make a real impact, Prestige Development Group is the place for you. Come join us as we push the boundaries of what's possible and make a difference together.

The Operations Manager at PDG is a pivotal role that ensures seamless coordination between internal teams and the service delivery team, including subcontractors providing IT solutions to federal agencies and private sector companies. This position focuses on optimizing workflows, ensuring financial accuracy, and enhancing operational efficiency to support PDG’s talent management, workforce optimization, and IT service delivery solutions. Utilizing tools like Asana and Harvest, the Operations Manager tracks projects and financial performance to drive profitability and maintain quality standards.

Roles and Responsibilities

• Operational Oversight
• Process Optimization:
• Streamline workflows across PDG’s talent management offerings and IT service delivery teams.
• Align efforts with project and client objectives by coordinating closely with subcontractors and internal teams.
• Resource Allocation:
• Allocate resources efficiently for recruitment projects, talent optimization workshops, and IT solutions.
• Ensure timely execution of federal and private sector contracts in collaboration with the service delivery team.
• Financial Oversight and Coordination
• Billing and Receivables:
• Manage receivables and ensure accurate, timely client billing.
• Resolve discrepancies promptly, maintaining detailed documentation.
• Bookkeeping Coordination:
• Collaborate with the bookkeeper to track financial transactions, close monthly books, and prepare reports.
• Ensure financial data accuracy with a focus on tracking net profit.
• Profitability Analysis:
• Analyze project revenue, expenses, and profit margins to provide actionable insights to leadership.
• Strategic Planning and Execution
• Goal Alignment:
• Develop operational plans aligning with PDG’s strategic goals and integrating talent management and IT initiatives.
• Address organizational restructuring and workforce optimization for clients.
• Performance Metrics:
• Define and monitor KPIs for service delivery, operational efficiency, and financial performance.
• Client Relations Support
• Client Deliverables:
• Oversee tailored talent management and IT service delivery, ensuring adherence to specifications and timelines.
• Address operational concerns and build strong client relationships.
• Customizing Services:
• Collaborate with clients to customize solutions and manage projects using tools like Asana.
• Service Delivery Team Management
• Subcontractor Coordination:
• Manage subcontractor relationships to ensure quality IT service delivery.
• Facilitate effective communication between subcontractors, internal teams, and clients.
• Team Leadership:
• Mentor internal staff and project managers to foster accountability and collaboration.
• Compliance and Quality Assurance
• Regulatory Compliance:
• Ensure adherence to federal regulations and private sector standards for operational processes.
• Risk Management:
• Identify risks in operations and implement mitigation strategies proactively.
• Continuous Improvement
• Innovation in Practices:
• Drive operational enhancements using Asana for workflow management and Harvest for project tracking.
• Feedback Integration:
• Refine processes and improve service delivery through stakeholder feedback.

Key Skills and Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s preferred).
• Minimum of 2 years of experience in a human capital management firm with federal contracting (GovCon) operations.
• Proven experience managing cross-functional teams and subcontractors.
• Strong financial acumen, including managing receivables, tracking profitability, and bookkeeping coordination.
• Proficiency in Asana (project management) and Harvest (time tracking and expense management).
• Familiarity with federal regulations and compliance for contracts and IT service delivery.

Preferred Qualifications

• Experience in talent management and IT service delivery for federal and private sector organizations.
• Certification in project management (e.g., PMP) or operations management.
• Familiarity with workforce optimization and organizational restructuring.

Core Competencies

• Leadership skills to mentor staff and subcontractor teams.
• Analytical skills for operational and financial performance evaluation.
• Strong relationship-building and communication skills.
• Commitment to continuous improvement and innovation.