Operations Manager

At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.

You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life.

Here, you’ll win with:

Support that keeps you well

• Medical, dental, and life insurance

• Company-paid short- and long-term disability

• FSAs and dependent care options

• Vision and legal benefits

• Gym discounts and wellness clinics

• Tuition reimbursement—for you and your dependents

Opportunities to grow

• Clear paths to promotion and internal mobility

• Training, coaching, and mentorship

• Development programs to support your goals

Time for what matters

• Paid vacation and holidays in your first year

• A culture that respects work-life balance

Job Description:

JOB SUMMARY 

The Operations Manager is responsible for the overall leadership and performance of the distribution center, including shipping/receiving, inventory management, and customer service. This position provides strategic and day-to-day leadership to ensure the facility operates safely, efficiently, accurately, and in alignment with company objectives and customer expectations.

The Operations Manager leads a high-performing team by setting clear expectations, coaching employees, and fostering accountability, teamwork, continuous improvement, and operational excellence. Uses data and operational metrics to identify opportunities, solve problems, improve processes, and deliver results. Provides hands-on support to warehouse personnel as needed to ensure safe and efficient operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide overall leadership and accountability for the distribution center's daily operations, including receiving, put-away, storage, inventory control, order fulfillment, picking, packing, shipping, distribution, and customer service.
• Make timely and sound business decisions when serving as the senior leader on site, balancing customer needs, employee considerations, operational requirements, and company objectives.
• Foster a positive, respectful, team-oriented culture focused on safety, accountability, customer service, productivity, quality, and continuous improvement.
• Monitor and improve key operational performance indicators, including inventory accuracy, fill rates, order accuracy, productivity, on-time shipment performance, labor utilization, service levels, and other applicable KPIs.
• Partner with sales, customer service, purchasing, finance, transportation, IT, and other departments to resolve operational issues and improve the overall customer experience.
• Ensure operational procedures and processes are documented, standardized, communicated, and consistently followed.
• Promote a strong safety culture and ensure employees receive appropriate training and follow established safety procedures.
• Provide hands-on support to warehouse personnel as needed to support daily operations, promote safe work practices, and ensure operational needs are met.

 KNOWLEDGE, SKILLS, AND ABILITIES 

• Strong interpersonal and communication skills with the ability to establish trust and credibility at all levels of an organization.
• Proven ability to coach, mentor, develop, and motivate employees while holding individuals accountable for performance.
• Strong knowledge of distribution center, warehouse, logistics, inventory, fulfillment, and customer service operations.
• Strong analytical and problem-solving skills with the ability to identify root causes and develop sustainable corrective actions.
• Ability to use operational data and reporting to identify trends, make informed decisions, and improve performance.
• Ability to lead by example and provide hands-on support to warehouse staff when operational needs require.
• Ability to learn and effectively utilize new technology and systems while helping others adapt to change.
• Experience with Oracle-based ERP or WMS systems is preferred.

We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.

Wilsonart is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.