Operations Manager

Posted 10 Days Ago
Be an Early Applicant
Milwaukee, WI, USA
In-Office
45-48 Hourly
Mid level
HR Tech • Information Technology • Professional Services • Social Impact
The Role
Manages workforce program operations, supervises case managers, oversees staff performance and customer assignments, prepares reports, maintains project plans, ensures service quality, and supports budgeting, forecasting, contract management, staff development, and program growth. Requires collaboration with partners, funders, project leadership, and accounting, along with a valid driver’s license and automobile insurance.
Summary Generated by Built In
Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

  • Attend partner/funding customer meetings.
  • Complete all weekly/monthly reports requested.
  • Manage/Supervise assigned case managers on daily operations and performance.
  • Conduct weekly meetings with staff/leadership.
  • Manage assigned resources as appropriate to the implementation of project related activities.
  • Develop and maintain project plans and reporting documentation as necessary to ensure timely communication and successful delivery of assigned project.
  • Ensure assessment, service plans and career pathway documents meet required quality standards.
  • Assist with case manager assignment for new customers.
  • Generate progress and other management reports.
  • Collaborate with the Project Director and Project Accountant for budgeting, forecasting, and to ensure financial sustainability and success.
  • Work in partnership with the Project Director on planning and overall day-to-day operations/program development/Contract management/Human Resources/Staff Development/Business Development.
  • Other duties as assigned.

 

Qualifications

  • Bachelor's degree in business, management or human services related field from an accredited university or college, or equivalent work experience preferred.
  • 2 to 3 years' experience in TANF programs.
  • 3 years of supervisory experience or equivalent combination of education and experience.
  • Commitment to customer focused service delivery systems
  • Excellent communication and interpersonal skills, strong management and organizational skills, and the ability to work across all levels of management and staff.
  • This is considered a driving position and as such your driver's license must be in good standing and you must have proof of valid automobile insurance.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].

Skills Required

  • Bachelor’s degree in business, management, human services, or a related field, or equivalent work experience
  • 2 to 3 years of experience in TANF programs
  • 3 years of supervisory experience or an equivalent combination of education and experience
  • Commitment to customer-focused service delivery systems
  • Excellent communication and interpersonal skills
  • Strong management and organizational skills
  • Ability to work across all levels of management and staff
  • Valid driver’s license in good standing
  • Proof of valid automobile insurance

Equus Workforce Solutions Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equus Workforce Solutions and has not been reviewed or approved by Equus Workforce Solutions.

  • Flexible Benefits — Some roles offer flexible schedules, remote or hybrid work options, and mileage reimbursement. These elements provide practical flexibility that helps offset rigid aspects of core pay structures.
  • Retirement Support — A 401(k) plan with employer match is included alongside life, AD&D, and disability coverage. These standard offerings create a basic foundation for long-term financial security.
  • Wellbeing & Lifestyle Benefits — Programs such as an Employee Assistance Program, tuition assistance, employee discounts, and daily‑pay options are available. These additions help round out total rewards beyond base pay.

Equus Workforce Solutions Insights

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The Company
HQ: Louisville, KY
3,500 Employees
Year Founded: 1974

What We Do

Equus Workforce Solutions is a comprehensive provider of workforce development services in North America, helping job seekers and career changers prepare for and advance in careers, while also working to advance economies and help communities thrive.

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