OPERATIONS MANAGER
Department: A&G
Reports to: General Manager
WHO WE ARE
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
RESPONSIBILITIES
What You’ll Do
- Partner closely with the General Manager to oversee daily hotel operations and ensure exceptional guest experiences.
- Lead and support department teams to maintain high standards of service, cleanliness, and brand compliance.
- Provide hands-on leadership across all hotel areas, working flexible hours including nights, weekends, and holidays as business demands require.
- Deliver 24/7 on-call operational support while ensuring compliance with franchise standards and all local, state, and federal regulations.
- Drive guest satisfaction by monitoring feedback, resolving concerns promptly, and implementing service improvement initiatives.
- Support revenue optimization efforts through effective pricing, inventory management, and preventative maintenance strategies.
- Contribute to financial performance by monitoring budgets, analyzing reports, controlling payroll and overtime, and maintaining productivity standards.
- Oversee invoice coding, purchasing, and inventory management to ensure financial accuracy and cost control.
- Manage hotel cash handling procedures, deposits, and capital expenditures in accordance with company policies.
- Foster a positive team culture through recruitment, training, coaching, and employee engagement initiatives.
- Ensure strict adherence to safety and security standards, including OSHA, HAZCOM, and Bloodborne Pathogens compliance.
- Maintain a visible presence throughout the hotel, assisting with inspections and operational support as needed.
What You’ll Bring
- Previous management experience in the hospitality industry required.
- Strong leadership skills with the ability to motivate teams and drive service excellence.
- Solid understanding of hotel financial performance, payroll management, and operational controls.
- Excellent organizational, communication, and problem-solving abilities in a fast-paced environment.
- Proficiency in hotel systems and computer applications; prior front desk experience preferred.
- High School Diploma or GED required; additional hospitality education preferred.
- Ability to perform physical tasks including standing and walking for extended periods and lifting up to 50 lbs.
OTHER INFORMATION
What You Can Look Forward To
- Competitive compensation package
- Full benefits package, including medical, dental, vision, and 401(k) with company match
- Paid Time Off (PTO)
- Growth opportunities within a company focused on strategic expansion and development
- Hotel discounts at locations worldwide
- Tuition Reimbursement
Janko Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Skills Required
- Previous management experience in the hospitality industry
- Strong leadership skills and ability to motivate teams and drive service excellence
- Understanding of hotel financial performance, payroll management, and operational controls
- Excellent organizational, communication, and problem-solving abilities
- Proficiency in hotel systems and computer applications
- Prior front desk experience
- High School Diploma or GED
- Additional hospitality education
- Ability to stand and walk for extended periods and lift up to 50 pounds
What We Do
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2023 Hotel Business Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. Janko Hospitality: Midwestern Hospitality, World-class Service.
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