As an Operations Manager, you’ll be at the forefront of our Fulfillment Center, leading teams and driving operational excellence. Reporting to the Director of Outbound Operations and Retail, you will be responsible for developing AOM’s, Team Leads, and front-line employees, ensuring business Key Performance Indicators (KPIs) are met, and fostering a high-performance, safety-first culture. Your ability to motivate, plan, and adapt will be essential as you oversee daily operations, implement process improvements, and ensure outstanding customer and employee experiences.
FCP Euro is an industry-leading online retailer specializing in replacement parts for European vehicles. Headquartered in Milford, Connecticut, we’ve been recognized on the Inc. 5000 list of fastest-growing private companies eight times in the past decade. At FCP Euro, we blend cutting-edge technology with an unwavering commitment to customer service, creating a culture that drives innovation and excellence. We’re passionate about what we do and are always looking for ways to grow, learn, and improve.
Responsibilities and Duties:Operational Execution & Performance
- Ensure all KPIs are met, including inputs to Perfect Order Rate, on-time shipments, defect reduction, aged tasks, and production levels.
- Manage weekly and daily operations to meet Service Level Agreements (SLAs) and ensure smooth, efficient workflows.
Team Leadership & Development
- Mentor, train, and develop Assistant Operations Managers, Team Leads and front-line employees, fostering career growth and continuous learning.
- Create a positive, feedback-driven team culture that encourages collaboration, innovation, and accountability.
- Adapt to evolving business needs while maintaining a sharp focus on the customer experience.
Process Optimization & Continuous Improvement
- Drive initiatives to enhance safety, quality, cost efficiency, and delivery performance.
- Implement and refine standard work methodologies across shifts to boost productivity and streamline operations.
- A minimum of 5 years of leadership experience in distribution center, fulfillment center, or operational management, with a preference for experience in picking, packing, and shipping processes.
- Experience managing in a high-volume, fast-paced environment and balancing multiple priorities.
- Data-driven decision-making and implementation of Lean operating principles.
- Strong people leadership skills, with a track record of managing front-line teams effectively.
- Customer-centric approach to daily planning and decision-making
- Exceptional communication, problem-solving, and escalation skills in fast-paced environments.
- General tech-savvyness experience with Warehouse Management Systems and implementaiton a plus.
- Ability to work weekends or nights, as needed.
- Bilingual in Spanish (preferred, but not required).
- Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
- 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
- 401k with Company deposit and match.
- Discounted prices on our catalog of European car parts!
Compensation:
This is an exempt salaried role with a base salary of $95,000 - $110,000 base, with a total compensation opportunity of $104,000 - $125,850 annually
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
No phone calls or agency referrals, please.
Skills Required
- Minimum 5 years of leadership experience in distribution center or operational management
- Experience in picking, packing, and shipping processes
- E-commerce distribution center experience
- Experience managing a high volume of SKUs
- Experience with Lean Six Sigma methodologies
- Strong people leadership skills and experience managing frontline teams
- Data-driven mindset and proven ability to use metrics to improve performance
- Experience with Warehouse Management Systems and quality initiatives
- Exceptional communication and problem-solving skills in fast-paced environments
- Proficiency with Google Suite or Microsoft Office tools
- Ability to work weekends or nights as needed
- Bilingual Spanish language skills
What We Do
FCP Euro was established by Harry & Kathy Bauer in 1986 as a small brick and mortar auto parts store in Groton, CT. Transitioned to an online store in 2001 by their son Nick Bauer & friend Scott Drozd, we have grown to become a leading eCommerce provider of Genuine, Aftermarket, OEM, and Performance parts for European cars. Throughout our journey the company’s values have remained the same: sell only the highest quality replacement parts, provide unparalleled customer service, and offer the do it yourself enthusiast technical support to help fix and maintain their vehicles. Today, FCP Euro has grown to over $100 million in annual sales funded through the continuous reinvestments of its profits. On our website, we maintain a sharp focus on high-quality parts of all quality tiers. We’ve committed ourselves to building a culture of service, quality, and continuous improvement - because we know that if our employees care deeply about our products, it will be reflected in what our customers receive. In Milford, CT, our total of 100,000 square feet FCP Euro Distribution Center space between two locations stocks over $15 million of inventory and has developed a highly efficient distribution model that has the ability to ship out almost all orders placed within 24 hours. Everything sold by FCP Euro is backed by an industry-leading comprehensive, Lifetime Replacement Guarantee - including wear and tear items like wiper blades, brake pads, and more. We can do this because we’ve spent over a decade tirelessly cataloging our own products with precise and accurate fitment data, checking quality of every single brand line and part, and constant development by our products team.
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