Branch Operations Manager
Full-Time | Reports to Regional Manager | Victoria, BC
Lead the team that delivers exceptional moving experiences in Victoria!
As Branch Operations Manager, you'll oversee the day-to-day operations of our Victoria branch, lead and develop a high-performing team, and ensure every customer receives the level of service Ferguson has been known for since 1916.
This is a hands-on leadership role that combines people leadership, operational excellence, and customer experience. You'll spend time both in the office and in the field supporting your team, coaching employees, improving processes, and helping the branch operate at its best.
What Makes This Role Different
You’re leading a branch with a reputation behind it. Ferguson has been moving families and businesses since 1916. You’re not starting from zero. You're building on a trusted name with strong systems, support, and a team that cares.
You have real ownership. You’ll have the opportunity to influence how the Victoria branch operates, improve performance, develop people, and make decisions that directly impact the success of the business.
You’re a leader, not just a manager. The best Branch Operations Managers at Ferguson are visible and approachable
You’re supported by a growing company. Work closely with Head Office providing support in HR, Marketing, Finance and Sales, together with our BC, Alberta, and Ontario branches as Ferguson continues to expand nationally.
What You’ll Do
Sales & Marketing Support
- Attend on-site appointments with HQ Sales
- Capture job details (photos, measurements, notes) for accurate pricing
- Represent Ferguson professionally with customers
Community Engagement
- Support local brand initiatives and community partnerships with Marketing support from Head Office
- Participate in networking opportunities and community events that strengthen Ferguson's presence in Victoria
- Help identify opportunities to build relationships within the local market
Hiring & Training
- Partner with our HR team to recruit, onboard, and develop movers and drivers
- Deliver branch-level training and coaching to maintain Ferguson's service standards
- Foster a positive, high-performance team culture
Operations & Reporting
- Oversee the daily operations of the Victoria branch, including scheduling and dispatch coordination
- Monitor key performance indicators and operational metrics
- Review job costing, claims, and crew performance to identify opportunities for improvement
- Ensure compliance with company policies, safety requirements, and operational standards
Leadership
- Mentor the Operations Team Lead and coach crews
- Act as the escalation point for complex customer issues or claims
Customer Experience
- Champion “The Ferguson Way” by ensuring every move is professional, caring, and stress-free
You’re Probably Our Person If
- You’re a hands-on leader who enjoys being close to the work and the people doing it
- You have at least 2 years of leadership or management experience in a service-based industry
- You’ve managed teams in operations, logistics, transportation, hospitality, construction, moving, or another home service-based industry
- You know how to motivate people while holding high standards
- You’re organized, adaptable, and comfortable managing competing priorities
- You’re a natural problem solver who stays calm when things get busy
- You care deeply about customer experience and the reputation your team creates
- You’re someone who sees a challenge and thinks, “How can we make this better?”
Moving industry experience is a strong asset, but leadership ability, initiative, and attitude matter most.
What You’ll Earn
Base Salary: $60,000 – $65,000 per year
Additional opportunities:
- Performance-based bonus opportunities tied to individual and branch success
- Health Spending Account
- Career growth opportunities as Ferguson continues expanding
What We Offer
- A leadership role with a company that has been trusted for over 100 years
- The opportunity to directly impact the success of a growing branch
- A supportive leadership team that values initiative and collaboration
- Tools, systems, and resources to help you succeed
- Opportunities for career advancement as Ferguson expands nationally
What Success Looks Like
- Build and lead an engaged, high-performing branch team.
- Deliver an exceptional customer experience.
- Maintain strong operational and safety standards.
- Improve branch performance through leadership and process improvements.
- Strengthen Ferguson's reputation within the Victoria community.
Our promise is simple: We Lift Expectations.
That starts with how we lead our people.
Apply today!
Tell us why you’re the right person to lead the Ferguson Victoria team. We’d love to hear what makes you a great fit.
Ferguson Moving & Storage is an equal opportunity employer. We welcome applicants of all backgrounds.
Skills Required
- Minimum 2 years leadership or management experience in a service-based industry
- Experience managing teams in operations, logistics, transportation, hospitality, construction, moving, or home services
- Experience with scheduling, dispatch coordination, and monitoring operational KPIs
- Experience recruiting, onboarding, training, and coaching front-line staff (movers and drivers)
- Strong customer service, conflict resolution, and people leadership skills
- Moving industry experience
- Comfortable working hands-on both in office and in the field to support operations
What We Do
Ferguson Moving & Storage is a trusted Canadian moving and storage company established in 1916. Specializing in residential and commercial relocations, they provide professional packing and secure transportation for local and long-distance moves. With operations across British Columbia, Alberta, and Ontario, they focus on reliability and customer satisfaction to ensure a seamless and stress-free moving experience for every client.
