The Operations Manager in the organization is a leader who manages its team to deliver on the Company’s objective to deliver what is promised to the clients. He/ She must ensure smooth operations and highest level of customer service is provided to all of the company’s clients. He is expected to be a visionary leader with pragmatic planning and excellent networking skills. The holder of the position is expected to lead a team of Declaration, Documentation, border agents, Export Departments and Logistics as well. For this position, Cost and time management is of utmost importance.
KEY RESPONSIBILITIES:
- Development and execution of all forwarding operations and strategies.
- Daily liaise with Branch Managers on various operational issues and market rate research.
- Closing and Communicating transportation and agency fee to clients and Branch Managers.
- Dealing with special arrangements for transporting refrigerated and dangerous cargoes, such as food items and medical supplies.
- Ensuring the organization is fully compliant with all necessary processes and documentation to avoid any fines / losses to the organization.
- Develop and build strong relationships with clients, Port stakeholders, Customs and transportation carriers.
- Prompt attention to all clients’ complaints within the stipulated time frame and provide feedback to management about any issues that needs escalation.
- Solicit feedback from clients and ensure all negative feedback are addressed for process improvements and proper communication.
- Ensure that all financial request and transactions are well handled (review & approval) and ensure General Manager is well informed.
- Consistency of cost effectiveness and efficiencies within freight forwarding operations.
- Conduct regular client meetings/telecon activities and take note for further follow up/actions.
- Manage, control and supervise the activities of the Clearing and Forwarding operations staff.
- Responsible to mentor, train, and develop designated operations staff.
- Ability to quote all types of cargo, especially loose / Out of Guage cargo.
- Any other job assigned by the supervisor/management.
KPI’s
- Improve clearance and transit time of all cargo handled by Our company.
- Help the organization to grow the business value (Import and Export)
- Improve Customer service to all clients.
- Provide daily update on cargo status to all respective clients and management.
- Keep staff turn-over above 70%.
- Consistently improve the team’s performance year on year on efficiency.
QUALIFICATIONS & EXPERIENCE
- Degree in Clearing and Forwarding / Shipping/ Operations Management.
- 5-7 leadership experience in Clearing and Forwarding industry.
- Proficiency in computer use and multimedia applications.
- Excellent knowledge of the TRA (Customs) processes and procedures, port systems and Shipping lines.
- SAP knowledge is an added advantage.
SKILLS AND SPECIFICATIONS
- Outstanding communication and interpersonal skills.
- Logical mindset with a desire to solve challenges while giving attention to details.
- Proven experience and vast knowledge in Freight Rate Structure
- Ability to work in a diverse environment with multicultural teams.
- Good planning and organizational skills.
- Excellent problem-solving skills and diplomacy.
- Ability to write and translate complex reports.
- Analytical and computational skills.
- Very good with numbers and remarkable cognitive memory.
Skills Required
- Degree in Clearing and Forwarding, Shipping, or Operations Management
- 5-7 years leadership experience in the Clearing and Forwarding industry
- Proficiency in computer use and multimedia applications
- Excellent knowledge of TRA (Customs) processes and procedures, port systems and shipping lines
- Ability to quote all types of cargo, including loose and out-of-gauge cargo
- Experience managing declaration, documentation, border agents, export departments and logistics staff
- Outstanding communication and interpersonal skills
- Good planning, organizational, analytical, and problem-solving skills
- Ability to write and translate complex reports and strong numerical skills
- SAP knowledge
What We Do
Blue Recruits is a Tanzania-based human resources consultancy that helps businesses scale efficiently and remain compliant. The company provides end-to-end HR support, including recruitment, outsourcing, payroll, compliance, employee engagement, training, and workforce development. It connects employers with qualified professionals while offering tailored, technology-enabled HR strategies and ongoing operational support to improve workforce performance and business growth for growing organizations.
