This is a first-line, hands-on people leadership role supporting a local team of Presentation Specialists. The focus is on day-to-day execution, prioritization, coaching, and performance support to deliver timely, high-quality client solutions.
Shift: Monday–Friday, 1:00 pm – 10:00 pm
Job Responsibilities:
- Provide daily guidance, prioritization, and support to Presentation Specialists to ensure processes and methodologies are followed
- Track work in progress and team coverage; monitor core metrics (demand vs. capacity) and escalate risks/issues to management
- Support onboarding and training; provide ongoing feedback and coaching to drive quality and timeliness
- Ensure adherence to HR/Compliance and departmental policies and procedures, including health & safety guidelines
- Foster a positive, inclusive team environment; remove blockers and drive rapid resolution for clients
- Identify improvement opportunities and support implementation in partnership with management and global partners
Required Qualifications, Skills and Capabilities:
- Bachelor’s degree
- Advanced English
- 3+ years of relevant operations/service delivery experience
- Proven experience leading a team is required.
Strong communication, organization, and problem-solving skills
Preferred Qualifications:
- Exposure to KPI tracking and basic workforce planning
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Skills Required
- Bachelor's degree
- Advanced English
- 3+ years of relevant operations/service delivery experience
- Proven experience leading a team
- Strong communication, organization, and problem-solving skills
- Exposure to KPI tracking and basic workforce planning
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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