Operations Manager

Posted 3 Days Ago
Be an Early Applicant
Blantyre, Southern Region, MWI
In-Office
Senior level
Fintech • Payments • Financial Services
The Role
Lead and oversee new business onboarding, premium management, policy administration systems, AML and annuities operations. Monitor performance, SLAs, risk and compliance, support projects and system implementations, coordinate reporting and stakeholder engagement to ensure efficient service delivery and internal controls.
Summary Generated by Built In

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The role will oversee new business onboarding, premium management, operational reporting, stakeholder engagement, service provider performance, and risk management. It will also be responsible for ensuring efficient operations, regulatory compliance, strong internal controls, and excellent service delivery across the business.

Responsibilities
  • Providing oversight and leading the various sections of the department,
  • Supporting the implementation of strategic plans for the business.
  • Overseeing and supporting day-to-day operations for new business including AML, annuities and premium management
  • Monitoring performance, analysing trends and managing policy administration systems including liaison with system developers to timely and effectively resolve problems and incidents.
  • Contributing to and supporting projects focused on operational efficiency, systems implementation and upgrades, product & service development and modification
  • Providing dual support and oversight to the business accounting and new business teams to aid in timely collection and reporting of premiums
  • Coordinating the business unit management meetings
  • Coordinating timely and effective intercompany and external business and operational reporting requirements
  • Supporting activities aimed at enhancing the internal control systems and the entire control environment across the OMLAC business.
  • Monitoring, and reviewing intra-BU and third part service level agreements (SLAs) to ensure service providers meet agreed-upon performance standards and business goals
  • Supporting and contributing to project implementation requiring Operations involvement including but not limited to new products, services, systems, and compliance with regulations.
  • Ensuring the compliance of regulations, company policies and maintaining a superior risk management and control environment.
  • Ensuring good stakeholder relationships.

Qualifications, Skills & Competencies

  • Minimum of bachelor’s degree in finance, Accounting, risk management, actuarial science or its equivalent.

  • Minimum of 5 years experience in a similar role.

  • Professional qualification in finance, accounting, risk management.

  • Good knowledge of data analytics tools

  • Positive interaction with clients and colleagues.

  • Effective job relations - teamwork, assistance and mutual motivation.

  • Effective time management.

  • Quality consciousness.

  • Commitment to job function, department and the company - loyalty and diligence.

  • Innovation – ability to generate new ideas.

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Skills

Action Planning, Backlog Management, Change Management, Data Compilation, Executing Plans, Internal Controls, Internal Control System, Legal Practices, Occupational Safety and Health, Oral Communications, Organizational Design, Policies & Procedures, Professional Presentation, Project Budget Management, Project Delivery Management, Readiness Assessments, Service Level Agreement (SLA)

Competencies

Builds Effective TeamsCommunicates EffectivelyCustomer FocusDirects WorkDrives EngagementDrives ResultsEnsures AccountabilityFinancial Acumen

Education

Bachelor Of Accountancy: Accounting Finance

Closing Date

25 July 2026 , 23:59

The Old Mutual Story!

Skills Required

  • Bachelor's degree in finance, accounting, risk management, actuarial science or equivalent
  • Bachelor Of Accountancy: Accounting Finance
  • Minimum of 5 years experience in a similar role
  • Professional qualification in finance, accounting, or risk management
  • Good knowledge of data analytics tools
  • Experience with AML, annuities and premium management
  • Experience with policy administration systems and liaison with system developers
  • Strong knowledge of internal controls, risk management and regulatory compliance
  • Experience monitoring and managing SLAs and service provider performance
  • Stakeholder engagement, communication and teamwork skills; project implementation support
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The Company
HQ: London
12,448 Employees

What We Do

Old Mutual Limited is a listed company on the Johannesburg Stock Exchange and has secondary listings on the London, Malawi, Namibia and Zimbabwe stock exchanges. As a Pan-African financial services company, we are focused on Africa, her needs and her people. Together with you, we have educated our children, given more homes warmth and light, empowered small businesses and improved infrastructure in Africa. Our story will continue #WithAfricaForAfrica

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