Operations Manager WKO/KYC Vice President

Job Description
Become the JPMSE Operations Governance Lead for Outsourced KYC (Know Your Customer) Operations
The regulatory requirements in regards to Outsourced Operations are constantly evolving. As the JPMSE Operations Governance Lead, your duty will be to provide local oversight and expertise and to ensure adherence to relevant corporate policies, regulations and agreed control framework. You will re-assess and challenge the status quo daily to enhance the oversight setup as well as to ensure the Legal Entity and our clients are provided with the best service possible. Become the JPMSE Operations Governance Lead for Outsourced KYC Operations (Know Your Customer) and be part of a dynamic team driving changes and up for challenges.
Job responsibilities

• Be accountable for the provision of oversight on operational engagements for KYC services provided to JPMSE & associated branches.
• Perform on-going monitoring and annual due diligence of critical operational outsourced functions.
• Ensure robust design and continuous update of the oversight framework in line with corporate & regulatory requirements/changes at JPMSE level as well as local branch jurisdictions level.
• Actively monitor changes and incidents potentially impacting JPMSE KYC Operations and trigger formal senior management escalations as required.
• Prepare and submit appropriate communication with regards to operational oversight to mandated senior forums including the monthly Local Operational Risk & Control Committees (LORCC), the Outsourcing Forums (OF), the Qualitative Risk Appetite Committee (QRA) as well as the JPMSE Board Meeting.
• Act as point of contact for any regulatory and audit requirements, issues or cases related to KYC operations that impact any of JPMSE legal entities.
• Actively drive the strategic agenda for JPMSE Operations Governance Team.

Required Qualification, Capabilities and Skills

• Sound knowledge of KYC and client onboarding processes.
• Experience of working within a global organization, preferably within the Financial services industry and Operations (preferably 7 years as a minimum).
• Proven ability to support/review the control framework and display a strong control mind-set.
• Experience of working across multiple business areas and/or functions to deliver results.
• Excellent communication skills and proven ability to engage with senior management and providers in all regions.
• Ability to demonstrate ownership, work independently and multi-task in a fast-paced environment locally and as part of a virtual team.
• Strong analytical and numeracy skills to review oversight results, assess impact, identify trends to help maintain an efficient and effective oversight model.
• Fluent in English is a must ; German or / and French is / are a plus.

Preferred Qualification, Capabilities and Skills

• Understanding of regulatory requirements impacting Outsourced Operational Activities across Germany, Luxembourg and Ireland.
• Experience of working within a globally distributed model and ability to challenge the outsourced functions across the globe to ensure robust operating model.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.