Hi! We’re Leaply — a fast-growing ecosystem of digital and physical products designed to help people build healthier habits and lead better lives. We launched in 2024 and have already seen explosive growth — 10x revenue in the past six months — with strong traction across the US, Europe, and beyond.
At Leaply, we challenge traditional career paths — we value ownership over job titles, and impact over process. As we scale, we’re looking for a sharp, data-driven Operations Manager to refine our support engine, enhance team performance, and implement scalable systems.
In this role, you’ll own the operational efficiency of our support function — from optimizing KPI frameworks to automating workflows, implementing AI and developing strong internal leaders.
What you’ll do:
Optimize & Scale: Take ownership of support operations, ensuring they are lean, efficient, and ready to support our continued growth.
Drive Performance: Refine the KPI system and strengthen Quality Assurance (QA) processes to ensure high-quality user experience (to have the best CSAT/QA).
Implement Automation: Identify operational bottlenecks and deploy tech solutions (Zendesk, AI tools, automated workflows) to increase team productivity.
Lead & Develop: Manage the full talent lifecycle.
Cross-functional Collaboration: Work closely with Product and Growth teams to turn customer feedback into actionable business insights.
Are a Systems Thinker: You look at the big picture, identify bottlenecks, and build processes that eliminate them.
Have Proven People Management Experience: 1+ years of leading teams (Support background is a significant plus, but we prioritize leadership and logical thinking).
Are Data-Driven: You are comfortable with Google Sheets, building dashboards, and using data to guide your decisions.
Are Tech-Savvy: You have "under the hood" experience with CRMs, Notion, and creating automated workflows.
Thrive in Fast-Paced Environments: You move fast, embrace change, and can handle multiple priorities without losing focus.
Are a Strong Communicator: English level B2+, comfortable working across global markets.
Hands-on experience managing support operations in a high-growth B2C startup.
Deep understanding of Tier 1 markets (US, UK, Canada, Australia).
Experience using AI tools (ChatGPT, NotebookLM, Zapier) to optimize business processes.
Competitive compensation and a high-impact role.
Full Ownership: Freedom to optimize and evolve the support function as you see fit.
Office in Kyiv or Warsaw, with perks (lunches, health insurance, gym).
Support from the best: Access to internal professional communities (Marketing, Product, Operations) within the SKELAR network.
A meaningful mission: Help millions of people live healthier lives every day.
Leaply is backed by SKELAR, a venture builder with over 13 successful B2C businesses. Beyond business, we support the SKELAR Foundation, a charitable initiative created by employees to support the Ukrainian Armed Forces.
Join us in building the next big thing!
Top Skills
What We Do
As venture builder, we kick off and run startups with a focus on high tech, data and analytics. Our business: We have eight products in different niches and millions of users around the world (the USA, South America, Europe and Asia). Every year we demonstrate key indicators of growth by 50-60% and continue to expand. Our team: We are proud to have a strong team of 500+ professionals with deep expertise and ambitious goals. Our people are the company's most valuable asset, so we strive to build businesses together with top talents on the market. Our support of Ukraine: - we arrange humanitarian aid; - provide the Armed Forces of Ukraine and the Territorial Defense Forces with the special equipment and ammunition; - annually pay taxes to the state treasury to support the economy; - invest in domestic educational programs so that talented youth could strengthen the country's capacity. If you share our values, strive to create breakthrough projects and seek professional growth, you are definitely the one to join the SKELAR team!
