Operations Manager - Southfield, Michigan

PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world, and you have an opportunity to join our international team in Michigan!

The Operations Manager is accountable for managing all operations employees in the Live studio including Managers, Pit Bosses, Game Presenters, Dealers, and Shufflers.  The role is accountable for the successful operations of the Live studio.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise and lead all onsite employees of Operations department for successful fulfilment of work duties.
• Evaluate work performance of subordinate employees, conduct meetings with employees and, based on assessment, give constructive feedback and make recommendations for employee's job performance improvement.
• Plan, develop and execute strategies for quality increase of service provided by the company.
• Set operational goals for Operations department and ensure successful goal achievement.
• Ensure successful implementation and functioning of the rules and procedures in the company.
• Review procedures and regulations connected to work of Operations department, to make necessary amendments to existing procedures and develop new procedures according to company needs.
• Align Operational procedures, working processes and level of service with all the “Playtech” live facilities.
• Deliver highest level of service to all licensees in accordance with company’s and licensee requests and standards.
• Provide the product quality, user experience and product availability, to ensure to achieve the targets set by the company.
• Plan, evaluate and approve necessary resources and budget of Operations department.
• Direct the activities of Operations department, to organize and ensure execution of daily tasks.
• Maintain ongoing training processes in Operations department.
• Evaluate new employees’ performance until proceeding to independent work, as well as to provide feedback about performance.
• Cooperate with Human Resources department addressing issues related to Human Resources capacity provision (recruitment, posting, development, etc.).
• Establish personnel planning targets in cooperation with the company’s management and other department managers.
• Work with local and global Live management team to promote company's daily operations successfully.
• Gather information and provide records and reports on Operations department personnel, the operation of the department, objectives, players and customers, as well as prepare other reports and presentations upon request of Live leadership team members.
• Carry out any additional duties within the competence of held position as instructed by the management.

EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED

• 5 + years directly managing employees in the United States.
• 7 + years’ experience in gaming or casino industry
• Ability to work effectively under pressure and meet tight deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Organization and time management in a high-volume environment.
• Bachelor's degree preferred

COMPENSATION & BENEFITS

• Salary Range: $ 90,000 – $ 95,000
• Performance Bonus
• Vacation Days: 12 days annually
• Sick Time: 5 days
• Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
• 401K – 4% match

If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact the Playtech-People & Culture Team for assistance at [email protected]. Our team will be happy to help!

Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, colour, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.